AJ MadisonReviews of ajmadison.com

CUSTOMER SERVICE IS TERRIBLE !!! The installation damaged my wood floors and they will NOT respond to multiple and many inquiries for resolution. I have photos. I followed up within the time frame. I have emailed, called, and used live chat. They do not respond. Waiting 25 minutes on hold to be promised a return call results in NOTHING! RUN do not walk away from AJ Madison.

We spent $20,000 over the last three years with AJ Madison outfitting our guesthouse and home. All new washer/dryer (Bosch and GE), dishwashers (Bosch and GE), stoves, and refrigerators—the works. The dishwasher in our house never worked right. We had technicians out five times in the first six months before I contacted AJ Madison. I emailed the sales agent I had dealt with for all of the purchases. She referred me to Kellee in the “Client Experience” department. This is the email I got from her: Hello, Thank you for reaching out. We apologize to hear you are having troubles with the unit. While AJ Madison offers a 30 day return window on un-used and un-installed items, the manufacturer provides a full year of coverage. Should the technician deem the unit non-repairable, GE with authorize a direct replacement and organize the exchange. Should you have any additional questions, please give GE a call at Since I purchased AJ Madison’s “White Glove” delivery service and had it installed, this absolved AJ Madison of any responsibility, from their point of view. Lesson learned: don’t bother with their delivery service which was mediocre at best. Better to use someone local that you know and trust. Anyway, AJ Madison’s “30-Day guarantee” is worthless if you had your appliance installed. How would someone know the appliance was defective if they had not installed it? I responded that I bought my dishwasher from AJ Madison, and I expected them to replace a defective product they sold, just as when I bought a KitchenAid mixer from Target and it went out two months afterward. I took it back to Target and they replaced it on the spot. The next email I received from AJ Madison informed me that if I continued to have trouble, they would be happy to call on my behalf to schedule service. I can do that. I DID do that, several times. After this, I never heard another word from them. I thought a retailer with the bulk of appliances they sell, that AJ Madison would have the bargaining muscle to take care of their customers; obviously, that’s not the case. Several friends had urged me to use Best Buy, Lowes, or Home Depot, who took back appliances that are defective, but I thought I’d support a lesser-known supplier for better service—my mistake. I’m so sorry I ever dealt with AJ Madison. They don’t stand behind their appliances and they don’t stand behind their word.

Horrible customer service. Was for two hours on the phone with them with no result. Appliances promised, delivery date set, kitchen project is going on, and all activities are coordinated around the appliance delivery date. Delivery date is confirmed by AJMadison! All of a sudden, the night before the scheduled (and confirmed) delivery day, it turns out the appliances are NOT even available! We had to put our project on hold, losing money and time. I have not even taken delivery yet but already anticipating countless problems between waiting for the appliances, delivery, installation etc. Horrible. Nightmare company.

I ordered the more expensive dishwasher model than I initially wanted because AJ had it in stock and I needed it ASAP. It shipped immediately but took over a month for local shipper to deliver it. I called both the shipper and AJ many times to sort out the shipping issue. They said they needed a smaller truck to get to my house and I had to pay an extra $400 for that. This shipper was at my house two months before for a separate order and had zero issues delivering then. Each time I called in to tell them I didn't need a small truck they said ok and it would be delivered that week. This went on for weeks. They finally showed up over a month later. I noticed a couple days later during installation that the power cord that is suppose to ship with the appliance was missing. I had also paid $25 extra for the install kit that AJ's web site and phone sales person told me I needed. It was supposed to include a power cord too. The cord in the install kit doesn't fit a Bosch dishwasher. The only useful parts in the install kit were the water supply line and connector... which you can get for about $10 at home depot. The rest of the parts don't apply to this dishwasher. Looks like AJ is just trying to make extra money on this even though it's mostly useless. When I called AJ back about the cord they decided to ship me a new one and said it would be shipped out on the following Monday as it was Friday afternoon. Monday came and went and now AJ is saying they need to confirm something with Bosch and that the issue is because Bosch didn't include the coord. This isn't true.. this issue is a delivery issue. The parts were lost in delivery and they are trying to blame Bosch. Meanwhile I'm still without a dishwasher for 6+ weeks and they are trying make Bosch pay for a $30 part instead of them sorting it out. I can order the part on Amazon myself and get it in two days but that's not the point. If I don't get the cord shipped soon I'm going to just return the appliance. Update... I just spent 30 min on the phone directly with Bosch. They are shipping me a cord free of charge. They said it was currently back ordered for 3 weeks which might explain why AJ has been giving me the run around. Bosch found a partner who will ship it to me tomorrow. Fingers crossed. Five stars for Bosch.. One for AJ.

Buyer beware. Low prices, yes. But I initially paid $99 for shipping. My error, I bought the wrong size. They are charging me a 30% restocking fee (on a $800 purchase) and are requiring me to ship a very heavy product back my freight. Essentially they are preventing me from returning the item. Terrible terrible terrible policies.

We ordered a kitchen suite of appliances. We were warned ahead of time that AJM KNEW that they were damaged, but that they would take care of things. So far, I have spent over 7 hrs on the phone trying to find out what is happening with getting our stuff repaired. NOTHING HAS HAPPENED BUT UNFULLFILLED PROMISES. I wish that we had ordered from HOME DEPOT. These people are scammers and will tell you anything but the truth and will not take care of you. BE WARNED!!!

We ordered a Miele washing machine, which is designed to be stacked on top of the dryer. AJ Madison did not deliver the stacking unit (to bolt the washer and dryer together). In addition, the delivery people from the trucking company AJ Madison works with in New Mexico, who were supposed to install the unit, were completely unprofessional. (We deliberately ordered the full installation service.) They simply stacked the washer on top of the dryer without bolting the two units together, complained that they had no time to do anything else, and left our renter (an elderly lady) to deal with the situation. The first time she tried to use it, the washing machine fell off the dryer and crashed to the floor. That was about two weeks ago. Since then, daily calls taking typically an hour or more on hold to both AJ Madison and the trucking/delivery company have resulted in no action. The washing machine remains where it was, crashed on the floor, and the renters can neither do their laundry nor use the room in which the washing machine was placed. We are now at the point of considering to call another distributor to deliver a new unit and remove the existing Miele washer (which may well be broken after the fall). In that case, we would take legal action against AJ Madison for our trouble. Our only concern is whether this might actually result in even greater delays for our poor renters and greater expense for us. AJ Madison has given such poor service that we are now at a loss for how to redress this damage.

Totally Trash company. They put off delivery for 5 times with absolutely NO reason. Now it’s already 2.5 weeks since first scheduled delivery and I haven’t seen the washer and dryer I bought. Remember, never buy anything from AJ Madison or you can never receive your stuff.