AJ MadisonReviews of ajmadison.com

Do yourself a favor and shop someplace else. I bought a dishwasher, which they said was in stock but somehow took four weeks to arrive at the delivery terminal. No updates, no one had any idea where it was in the journey, just nothing for four weeks. Then came the fun of dealing with the awful delivery service they use. I received less than 24 hours notice for my delivery window, and they had conveniently already uninstalled my existing unit before revealing the new unit, which had been damaged during shipping (front panel dented). The installers did an awful job installing the dishwasher (not at all even with the cabinets and didn't bother adjusting the kick panel, so about 2" of the sub-floor was visible right in front of the dishwasher. Not really the look I was going for, nor was I real pumped about having to spend 1-2 hours redoing the install myself. The installers said that AJ Madison would arrange for the damaged door panel to be replaced but to be sure and call AJ Madison. So I called AJ Madison, reported the issue and was told by the service rep that they had received a photo of the damage from the installers. Service rep then said they would call the manufacturer, who would contact me to schedule an appointment. After not hearing anything for two weeks, I called AJ Madison back and was told (i) they need a better picture of the damage and (ii) they also need a photo of the box it came in! They finally relented on the photo of the box and settled for a new photo of the dent. A few days later a licensed repair person arrived with no knowledge of the issue and told me it would take 14 to 16 weeks to get a new door panel from Miele. So all-in, I'll have spent a solid 5-6 months just to get a unit that looks and operates the way it's supposed to.

OMG! I wished I had of looked at the reviews before I ordered! My washer and dryer were delivered a few days ago. Minutes after it was SO called installed, I washed a load and as it was spinning to rinse, water was everywhere because they didnt leave the hose in its proper place! I called and emailed them my issues and almost 5 days later, Not One phone call or email reply! Ive been places on long hold times via phone!!! Since the washing machine flood, there is a wire that sticks out near my lint box. NEVER EVER AGAIN! The fact that customer service has failed to reach out to me after I reported the issues. What a way to get started on my new appliances!!!

At AJ Madison's request I submitted the review below related to a microwave oven purchase. They declined to post the review, based on policy. Apparently, honesty isn't part of that policy. Great Oven, Installation NOT Included This will be my third Advantium, and am extremely pleased with the oven's features and performance. AJ Madison has been great to deal with, but the installation company they contracted is a disaster. The installation company was a no-show on delivery day. The drivers indicated the installers would perform the installation the next day they were scheduled to be in the area. That day came and passed with no contact from the installer, and no word from them since. To be fair, AJ Madison did promptly refund the installation fee. I'd like to give a better review but after a month or so, the Advantium is still sitting on the garage floor. I'm pushing 70 years and not capable of lifting the approximately 100 lb. oven in place by myself. Want to make it clear the issue is with A J Madison's installation contractor, AM Transportation and Logistics, not A J Madison themselves. AM Transportation and Logistics did finally make it by today, nearly two months since delivery and attempted to charge an additional fee. Microwave still not installed.

I purchased an appliance package through this company. a couple of the appliances, delivery and payment interactions were fine. However - The refrigerator was delivered with several dents on the doors. Some very obvious, other dents less obvious. The merchant offered to replace one of the 3 damaged doors OR for me to get a 15% discount on the price I had paid for my brand new refrigerator. I informed them that this was not acceptable. That I had ordered and paid for a new appliance - in New condition. They advised the dents didn't affect the unit's functions. I asked for 1 of 3 acceptable remedies. 1: completely replace the refrigerator. 2: Replace all 3 damaged doors. 3: Refund 50% of the purchase price - because I never would have purchased a damaged refrigerator. They offered to replace the 1 door 2 more times. Then they stopped responding to emails, web messages and phone calls regarding this. It is now several months later and I am disputing the charges with my credit card company. No one deserves this type of frustration and treatment from a company. I give 2 stars because of the acceptable transactions - but I would caution anyone considering to do business with this company. Expect to be screwed.

I was in the market for a wall oven and I saw that AJ Madison had the model I was looking for in stock. The person working chat was a good salesperson (the reason for the second star) and I ended up purchasing from him, along with full installation and a cart-away service for my old oven. Unfortunately, there were some significant problems with the installation. The install team showed up without tools. They gouged my new, wooden floor when they tried to drag the unit across it without a dolly (if I hadn't been there to stop them they would have caused even more damage). They also left off a flange so there was a gap between the stove and the cabinet. I would not recommend AJ Maidson unless you plan on installing the unit yourself.

Ordered Frigidaire Professional refrigerator. Came in a timely manner. Had a yellow sticky note on the outside of it that said "OK," with some initials. ?? Maybe they checked it before it was sent out or maybe they checked it after it was a return?? My Frigidaire double ovens also arrived. Had bent corner in back. Missing lower heat shield plate on front, glider rack broke. I called for months for the heat shield piece. I finally called Fridgidaire and it came within a week. The staff was very nice and tried their best, but I would not go this route for appliance purchasing again.

I feel two stars is conservative and possibly generous. The sales rep was great, fast and efficient. got a good prices, delivery scheduling was immediate. the delivery was almost two hours late and outside of the indicated time frame. the delivery men were nice and efficient. the brand new unit came defective. i reached out to the sales rep and he said he put in a ticket for customer service to contact me. the brand new unit was defective on arrival in july in the middle of summer. 5 days later, no one from customer service has contacted me. sales rep has no control over customer service. i've emailed, contacted them on website, called, nothing. when calling customer service, you're on hold for 20 minutes and get hung up on. this purchase will be disputed on my credit card. very unprofessional customer service. FYI, this is bought under a business account.

AJ Madison shipped a partial order, claimed everything was shipped and was unresponsive when we tried to find out what happened and locate the missing items. Multiple calls and emails with no response. Unbelievably poor customer service.