AJ MadisonReviews of ajmadison.com

I purchased a Whirlpool commercial washer (Model CHW9160GW1) from AJ Madison on July 15, 2026 for my commercial bed and breakfast. The machine displayed an error code on its very first power-up and has never run a single load of laundry in the nearly a month since delivery. AJ Madison arranged three repair visits through their authorized repair company. None resolved the problem. On the third visit the technician discovered additional defective components, told me the machine should simply be returned and replaced, and left it still non-functional. The repair company has no path forward without ordering yet more parts for a fourth visit. I formally requested a full refund and the opportunity to upgrade to a Speed Queen — a product AJ Madison also carries — with my $500+ in documented laundromat costs applied as compensation for the business impact of going without a working washer during peak B&B season. After initially responsive customer service, AJ Madison went completely silent and did not respond to my formal refund request for over 48 hours despite an explicit deadline. I have since filed a formal dispute with my bank and a complaint with the Better Business Bureau. I am purchasing my replacement washer from a different supplier. The customer service representative I dealt with was polite and appeared to genuinely try to help within her authority — this review is not about her personally. The failure here is at the product and corporate resolution level. A brand new commercial appliance that never works, followed by a month of failed repairs and ultimately no response to a reasonable refund request, is not acceptable from any retailer. I operated my business for nearly a month running to the laundromat at significant cost because of this experience. I would not purchase from AJ Madison again and cannot recommend them for commercial appliance purchases.

In summary after three attempts, I ended up with no stove from AJ Madison. The first one came and was damaged and also arrived a week late. The replacement that was sent out for that was also damaged. And the third one that they said they would send out was going to arrive too late for what I needed so I ended up canceling the order altogether and ended up buying the same oven at Lowe’s with much quicker delivery. I should say that I ordered from AJ Madison initially because they showed the fastest delivery time but clearly that turned out not to be the case.

Buyer Beware — Extremely Disappointing Experience with AJ Madison Ordering a major appliance online requires trust. You expect the product to arrive on time, undamaged, and with the retailer standing behind the purchase if something goes wrong. Unfortunately, our experience with AJ Madison was extremely disappointing. The customer service representatives we dealt with were polite and friendly, but the actual experience was a different story. We purchased a refrigerator from AJ Madison because the price was reasonable and, more importantly, the estimated delivery timeframe was significantly better than competing retailers. Delivery was outsourced to AM Trucking/AM Home Delivery, and scheduling quickly became a nightmare. Our refrigerator apparently sat at the delivery company’s facility for approximately a week, yet we were given a delivery date another week out that did not work with our schedule. We were repeatedly told there was no flexibility because deliveries were determined by a geographic scheduling system and that our area was serviced only once a week. Over several days, we made approximately 7–10 calls to AM Home Delivery and a similar number to AJ Madison trying to find a workable solution. Eventually, we were notified the day before delivery that the refrigerator would arrive the following day, forcing us to rearrange our schedule. Then things got worse. We paid for white-glove delivery because the refrigerator was going into an area that had just been completely renovated with brand-new cabinets and flooring. The delivery crew installed the refrigerator, attached the handles, and left. After they departed, we discovered that the refrigerator was scratched near the handle area and our brand-new flooring had also been damaged. I immediately contacted AJ Madison. I was initially told that the damaged refrigerator door would be replaced. I provided photographs as requested. I was also directed to file a separate property-damage claim with AM Home Delivery/AM Trucking. That claim process has been extraordinarily burdensome, requiring detailed measurements, photographs/video, and a notarized chronological statement, all within 24 hours. We were then told not to expect a response for approximately 30 days while the claim was reviewed. And despite initially telling us the refrigerator door would be replaced, AJ Madison later offered a touch-up kit and $200 instead. We purchased a new refrigerator. We did not purchase a damaged appliance that needed to be touched up. This experience has cost us an enormous amount of time and frustration, and the matter remains unresolved. Afterward, I researched AM Trucking/AM Home Delivery and found numerous negative consumer reviews and a reported “F” BBB rating at the time I looked. Had I done that research beforehand, I would have seriously reconsidered this purchase. My advice to other consumers: do your homework. Before ordering a major appliance from AJ Madison, find out exactly who will deliver it, research that company, and understand who is responsible if the appliance or your home is damaged. The friendly customer service representatives were not the problem. The problem was the overall process, lack of flexibility, damaged appliance, damage to our newly renovated home, and the difficulty obtaining a satisfactory resolution. Based on our experience, we would not purchase another major appliance from AJ Madison. If you’re considering ordering from them, think twice—and research the delivery company before you place the order.

It's been 31 days since I ordered a washing machine and I still don't have it. Every time I call I am told it is in transit. It could be in transit by a mule and get here quicker than 31 days. Shipping is HORRIBLE. And I've already paid for a product I don't yet have. Avoid this company!

Ordered a dishwasher at a reasonable price on July 1st and AJ Madison's site said it ships on July 9th. That doesn't sound to bad, but that's not the full story. It did in fact ship on July 9th, but not to our address, it shipped to a third party delivery group (AM Home Delivery). They said we would get a tracking number in 48 hours, we never got the tracking number, so I call AJ Madison's several times to finally get tracking information. Tracking just says "in transit". I call AM Home Delivery. They can't tell me anything except the dishwasher was sent to their hub in New Jersey, and for the last 5 days has been enroute to another hub in NC. AJ Madison's are entirely disingenuous! It's not being "shipped" to you, it's being shipped to a third party, and that way each party can wash their hands of the problems and issues. Had I known I would NOT have ordered from AJ Madison's.

I phone ordered two dishwashers One week later I called to check, the representative said he could not find any order (I never received any emails about the order I did receive marketing adds) That means the email address was correct) So with that rep on the phone I ordered again. Finally I received 4 dishwashers To return the 2 that was their mistake they wanted a 35% rest-stocking charge …. This was their mistake not mine I will never deal with or recommend these crooks !!

Worst company ever !!! 10 delivery delays!!!!! F@#k you A.J.Madison your company sucks!!!

I don't even know where to start. I bought most of my appliances from this company. Last year I got my dishwasher and fridge. The dishwasher arrived broken, so it had to be sent back. No big deal—sh*t happens. What wasn't okay was that they couldn't install the custom panels. I had to figure that out myself. It's really not that hard, so I'm not sure why a company that advertises professional delivery and installation doesn't know how to do it. Then they rushed through the installation and apparently decided some of the mounting hardware wasn't necessary. My fridge is still not secured to the wall or cabinet. Anyway, what finally pushed me to write this review was my washer and dryer delivery. I placed the order on May 29, 2026. On June 18, the delivery truck just showed up at my house—no phone call, no text, no delivery notice. Bro just calls he's 15 min away. Lucky I happened to be home. They couldn't install the units because the stacking kit wasn't there. Again, sh*t happens. I called the company, and nobody seemed to give an F. I asked them to rush the stacking kit, but apparently "rush" means 8 freaking days. The kit finally arrives on Friday 6/26 after business hours, so I can't even call to schedule installation until Monday. I call Monday. Same attitude. "Yeah, the delivery company will call you." A day and a half later, they finally schedule me for Wednesday between 12:30 PM and 5:30 PM. From 5:30 until 7:00 PM, I'm calling every 20 minutes because they're late. Every single person tells me, "They're on the way. You're next. About 20 more minutes." Spoiler: they never showed. At 7:00 PM I finally gave up because I work 7 PM to 7 AM. Thanks to them, I was already late for work. I told them I work nights and sleep during the day, so they needed to give me a smaller delivery window next time. The woman literally told me no. I then got an automated message saying they'll be there Thursday between 6:30 AM and 10:30 AM. I immediately call and explain that I don't get off work until 7 AM and ask them to come after 7:45, especially considering they already wasted an entire day because of their screw-up. Her response? "I'll put a note. But most likely no." LMAO wtf Of course, at 6:00 AM I get a call saying they're on the way. I'm like, "No, the F, you're not. Come after 7:45." The driver tells me, "We have a schedule. You'll need to reschedule." At this point I'm beyond pissed, so fine. Whatever. I go to sleep. At 2:30 PM I wake up to someone violently pounding on my front door. I live in a gated community. They don't have the code, and it didn't even cross my mind someone could be this retarded. I thought my building was on fire or something. To me, it was basically 2:30 in the Fing morning because I'd only been asleep a few hours after working all night. I check my phone and see a text from the delivery driver saying he's outside. What the actual F? This psychopath was pounding on my door for at least five minutes after I woke up. There was absolutely no way I was letting that efing lunatic into my home after that. They blew me off at 6 am and said they're not coming today, so WTF are you doing here acting like a total efing psycho? Of course I couldn't get back to sleep, so I worked another 12-hour night shift, completely exhausted. That was Friday. Today is Tuesday, July 7—over five weeks after I placed my order. I have not heard a single efing thing from this company. Nobody has called to reschedule. Nobody has apologized. Nobody has refunded the $220 installation fee for an installation that never happened. I finally hired a handyman who showed up the same day and had the washer and dryer stacked and installed in 40 minutes. Not that hard, AJ Madison. F you for real!