AJ MadisonReviews of ajmadison.com

We went with AJ Madison because they had a washer/dryer model in stock and guaranteed 24 hour shipping for it. I called sales directly to confirm this. It did not ship for a week and we received no notice at all or an explanation for this delay. When it did arrive, it arrived with a bent facade but we were so desperate for a working washer at this point, that we didn’t even mind. the installers were in a rush and once it was installed, it began to trip our outlet and breaker. The old washer never did this even just a day ago. The installers did not seem to care and insisted we sign. I asked them to test it first but they declined. We had an electrician come and replace the outlet and breaker but the washer still wouldn’t work. I called the AJ Madison contracted installer and they came to check it. I asked if they could just bring a replacement so we wouldn’t be without a washer for even longer and they declined. They confirmed it was defective and said they’d have AJ Madison reach out to us. 3 more days go by with nothing so I called them. They explain that it’s not their problem that they sold USA a defective unit that has never run a single cycle and that it’s now our responsibility to fix it with the manufacturer. We’ve spent hundreds of dollars and dozens of hours at the laundromat because of their negligence and horrible business practices. I’ll be taking this up with the better business bureau.

Horrible customer service. Being transferred from one useless employee to another for weeks without any resolution.

Had to keep calling to get my fridge delivered as promised by Christmas eve. Customer service not helpful or friendly. Asked rep to include installation and haul away charge in price, he never went back to do that, had to call 3 times to get that charged. Finally fridge was delivered on 12/23 and they would not haul away old fridge because I have copper lines. I understand it is in the fine print but sales should go over that at time of purchase, so I could not get my new fridge and being charged $500 restocking fee, I could see 10 or 15% but not 35%. Delivery guy also messed up my expensive rug and I will have to pay to get that cleaned as well. I would never recommend this company, I was really exited about this purchase and now am out $500 and no fridge. It isn't right.

I BOUGHT A BOSCH DISWASHER $1500 ATROUND 121/01/22 SHIP DATE WAS 12/13/22 i called today to ask for a delivery date and >I must of got the Jerusalem call center. good thing it wasn't a Saturday I guess. Anyway, this guy goes you'll be lucky to get it after Christmas. translation they lied about shipping it on the 13th because I should of known better. I asked for a refund and he wanted a 35% restock fee. So i called Wells Fargo played them the recording of the phone call. and charged back the entire purchase. Some kind of nerve trying to ruin my Hanukkah. d \\ \\

Purchased stackable washer/drier and the product is fine, but the service is absolutely terrible. The "professional installers" that you hire via AJMadison are a joke and have no idea what they are doing. They tracked mud through our home even though we have a paved entrance, then damaged our walls, stair railings, and even splintered off a piece of wood from our custom made stairs. Then when they left, they lied straight to my wife's face stating "everything is working, it is all hooked up". Turns out they completely messed up and broke the drier vent to the outside so it was venting right into the house - This is a gas drier! Oh, but luckily, they didn't even hook up the gas line because they threw it out!!!!! And to top it all off, they didn't even bother to hook up the water for the steam portion. I don't know what was more astonishing to me, the fact that they were so incompetent, ridiculously unprofessional, or completely dishonest. A second crew came out to confirm what lack of work was done, only to report that yes, the gas line is now missing and I needed to purchase a new line! So another week later, a third crew came out and finished the installation - with me purchasing a new gas line and a new vent line that the first crew broke! What was AJ Madison's response - "we will give you an extra two years on the warranty". When I ask about the damage to the home, the response is "you will have to file a claim with the installation company, we don't do this" I'm sorry, I gave AJ Madison my money with the inclusion of their installation service, and now they state it is not their responsibility!!!? The irony is while you wait on hold for well over an hour to talk with customer service, you get to listen to their hold message explaining "how important it is to hire their professional installation services for safety". Needless to say, both AJ Madison and their third party installers have gone completely silent. I spent thousands of dollars on product, lack of service I was promised, and now I have thousands of dollars of damage to my home that I have to repair. NEVER TRUST AJ MADISON.

Received a Hestan cooktop 1 week ago. It was missing parts. Called to report, was informed that Hestan had the parts and would ship out immediately. 1 week later, no parts. Called customer service. spend 1 1/2 hors on the phone to get nowhere. Now told Hestan does not have the parts and it will b e weeks before they do. Have a new cooktop installed that cannot be used. Requested a manager, nothing. Do not buy from this company!

I bought $7000-in kitchen appliances, made a mistake with range sizes, never open the box of any product and called to return and purchase the correct size plus other stuff all worth about $8000- and the customer service person told me that I would be charge a 25%restocking fee on my return due to be more than 30 days,I explained I never open any box and was buying at that moment more stuff, didn’t make a difference, very disappointed with the lack of customer service,will not buy there again and definitely will not recommend, truly bad business.

Short story: DO NOT ORDER FROM THESE PEOPLE. SAVE YOURSELF THE TROUBLE. Go with Lowes, Home Depot or Best Buy. The amount of money you “save” you will pay it somehow… not worth it. All reviews are the same thing. And if you cancel they charge 35% of restock fee, which rounds in the thousands… DONT ORDER. DONT ORDER. DONT ORDER…. Full story below: The customer communication and support here is terrible. Promises are made and not delivered. I ordered a full set of kitchen appliances with them with a delivery date of October 28. When the date was coming close it was weird that no delivery notice was made so I went to my account and to my surprise one of the items was out of stock (it was in stock when I ordered) and no communication of this was made. I had to call them to make a replacement, otherwise the shipment would’ve not been done. Upon asking the delivery ETA the representative said one week to FL (which is this week) and which correlated with what was on the website “if you order today” would have been Nov 4 as earliest. Then an email came with the actual delivery ETA and it says November 9-21, 5 MORE DAYS than the promised “as earliest”. And that’s a horrible range of 12 days…This set me back weeks now for my renovations and the installers scheduled, which is now costing me money. The delivery carrier they used (AM Delivery) are as bad as AJ Madison. Now they pretend me to be on the lookout for an email from 24-48 hours before delivery, like I don’t have a job…. HORRIBLE EXPERIENCE.