AJ MadisonReviews of ajmadison.com

I ordered a Miele washer and dryer, washer arrived with transit bolt bent. I can't use the machine because I can't get the transit bolt out. Guess what happened when I contacted AJ Madison? (Immediately BTW after the men who delivered left) The same customer service as all the other 1-star reviews. I was told they would "try" to get someone out to fix it, or send a new unit. BUT had to wait for Miele or whomever else to approve it. 3 weeks later, here I wait with no washer. Follow-up emails I send get zero responses, not even an update. And to boot, I'm a pro account holder! Absolutely the worst customer service. Certainly will not be recommending to clients or anyone else in the future.

Another awful review of AJ Madison. I should have read the others and took warning. DO NOT PURCHASE from AJ MADISON THEY ARE A SCAM. They sell you damaged product, lie about installation, overcharge, ignore you when your damaged appliance package over 10k is not functional. They send out sub par installers who leave your fridge leaking, stove out of level, dishwasher full of gaps and they stole and took back a piece of the trim kit that was supposed to be installed with the dish washer. When I turned on the oven, my home filled with smoke. Some say this is normal but when I called AJ Madison, they said “they don’t know and that doesn’t sound normal.” The left most stove knob is also non functional and I’m supposed to simply sit with this appliance. I requested an immediate swap and they said “well once it’s installed we can’t remove” when they did not even install the stove properly? They pass the buck and tell you (once you finally speak to a manager - I’m working with Johanna) that you need to reach out to GE for them to fix a brand new faulty appliance. I feel that they are wasting my time and running in circles and they will not fix their wrongs or the fact they delivered and half installed broken damaged and possibly refurbished appliances. Their practices are absurd. They do not take responsibility. This is all a complete scam. The serial numbers on the appliances do not work for rebates. This company will steal your money, and it will take headaches and stress to get it back. Be warned. And before you reply, AJ Madison, with some silly “I’m so sorry you’re disappointed “ bull, reach out to ME via the channels and emails we have been communicating on. Order #162831375 I will be filing a formal complaint with the BBB as well and will update this review with what arises.

Terrible. A class action lawsuit needs to be levied against this unscrupulous company. Read reviews on BBB. Read my reviews on LinkedIn.

Just called to discuss my recent order and spoke to the rudest associate ever. He clearly didn't want to help me or even be at work today. Looks like the poor reviews are warranted.....

I ordered all of my appliances per a recommendation. Once we were ready to install the appliances, we noticed that one had been damaged and frankly unusable. I called AJ Madison and they indicated that there was nothing that they can do - while there was a lapse in timing of when the appliances could be installed, I will never order online again!

never buy anything from this store it's terrible delivery is always late will wait for weeks without any warning terrible

Ordered a washer and dryer set in December. Estimated delivery January 4-11. Finally arrived in late January.. horrible communication and delivery experience.. washer damaged. Promised expedited replacement. Two weeks later and still nothing.. Don’t waste your time and money.. absolute joke..

Bought an undercount fridge from Ajmadison and I can honestly say it’s been a horrible experience. The freezer door was broken and took 6 weeks to get a technician to repair. The fridge door is also sagging with the technician could not adjust. Now I am waiting for another technician to come out and see if he can repair. Ajmadison’s customer service is appalling. Do not buy an Applicance from these people if it’s faulty they don’t care. Go somewhere else anywhere else do not buy from these people.