AJ MadisonReviews of ajmadison.com

We purchased Frigidaire refrigerator freezer set. They were delivered on June 8 and the installers came on June 22. When they unpacked, we found a big dent on the refrigerator. I called the customer service and reported the damage right away. Maria F promised to get back to me but did not return the call for 1 h. The installers went ahead with the installation as they could not keep on waiting at 6 pm.They found that water outlet was leaking at the bottom. I reported the problem the next day. Maria initially said that the manufacturer will replace with a new one. Then their story changed. They sent out a tech from Electrolux and the tech confirmed external and internal damages. He also found that the installation was not done right. Since then, the customer survice got back to me that the freezer does not meet requirement for return, as it would be repairable. I called the manager Ditty and she promised to work on it. However, I have not heard from Maria or Ditty and no reply to my emails. On top of that, the sales person did not include twin pairing kit in VU the order for the side by side installation. They are not coming along with their responsibility. Terrible business ethics. I wonder how to go about it.

what wrong with your company AJ Madison. was promised to deliviery today but i am concering about soon we go to vacation and no one home. i need asap to delviery asap. we leave on tuesday.

I bought a fridge from AJ Madison only because they promised they had 2 units arriving in 2 days, one would be mine. Now a week later, they still don't have it and don't know when they're getting it. I could have gotten it from Lowes cheaper than AJM, but needed it ASAP as we are without a fridge. Sales agent lied about availability of product just to make the sale. Now the fridge has gone off sale everywhere else, and I can't get it any sooner from AJ Madison, if even at the same time. This was fraud, be aware of this crooked company.

TERRIBLE TERRIBLE CUSTOMER SERVICE. Most reviews are written as part of promotion. Order placed a month ago, took 2 weeks to ship, another week to even schedule a delivery only to have it cancelled and yet to be re-scheduled (while appliances are in the warehouse in the same city). Every time we call they are coming up with different excuses while our window of delivery ends today.

Terrible. My refrigerator arrived damaged and they refused to return or exchange it. Said i have to have it repaired by manufacturer. No options.

Bad experience with these guys, won’t use them again. We purchased an appliance (induction range) and found out before delivery that it wouldn’t work in our apartment. My bad for not understanding this in advance, or for seeing the fine print about the 35% (!) restocking fee hit for canceling the order. But they wouldn’t even work with us to apply a reasonable share of the price we paid to purchase another product from them instead. Just basically told us we’re out of luck. Absolutely their right, and fully disclosed, but seems like really bad business to lose a customer through zero flexibility and understanding. Obviously won’t buy anything from them in the future. Learn the lesson from me: do all your homework, double-check your measurements and installation requirements, and check with your building superintendent before you buy a new appliance. Otherwise, at least with these guys, it will be costly and they will take your money and won’t try to help you out in any way. Thanks for nothing AJ Madison.

Poor customer service. Passes everything to the vendor. I purchased a stainless steel built in refrigerator vs. panel ready refrigerator from them and it was misclassified. It was not only panel ready but basically I had to assemble the refrigerator. Aj Madison played dumb and refused to try to even attempt to rectify. I’m considering a class action lawsuit if nothing else, to warn consumers. They are worse than a drop ship company. A drop shipper would at least intervene on the consumer end.

Bait and switch. My order for a washer and dryer went through. The next day they emailed asking me to call and informed me the models I ordered are not in stock. It's made worse by the fact that Consumer Reports, which is an old trusted nonprofit that tests the quality of products, said in its list of buying vendor options that AJ ships free. They do not: $200. I waited on the phone until I received the email stating they'd cancelled the order. My credit union was willing to clear the funds because AJMadison customer service gave me the transaction # -- so customer service was good. But I question the company's integrity allowing someone to finalize an order for items that are out of stock and then trying to get me to buy something else.