AJ MadisonReviews of ajmadison.com

Don't use this company, they don't do what they say they're going to do and the sales person doesn't want anything to do with you after you pay. They're shady and only quote prices verbally, and even if they save you money, it isn't worth the hassle. One of the worst companies I have ever dealt with.

AJ Madison partnered with AM Home Delivery in austin - a company with a 70 percent poor review rating. Do not buy from AJ Madison. The service was terrible. Had to cancel the entire order . Damaged appliances delivered two separate times

what a joke of a company. trust me when I tell you AVOID THIS BUSINESS AT ALL COST.

If I could give a negative 1 I would. this company is horrible. I bought a fridge - and realized the dimensions were off. Wanted to exchange it for a pricier item from them. It was never used. Plastic still on it, but they refused to take it back. They are unreasonable and un caring and just a horrendous excuse for a company. Never again and I wan others go to a friendlier place this company is total crap.

Purchased an "in stock" Vent A Hood on May 15th. What a fiasco! I confirmed that the item was shipped from Pinnacle (the east coast Vendor) to AJ Madison & received before the end of May. In addition, I was charged $175.00 for "shipping" to a "remote area," Bend OR (wow, really??), even though they tout free shipping. Guess what, the item is finally making its way here and will be delivered on July 15, TWO MONTHS LATE.

horrible customer service

I wanted to go with the non big box but AJ Madison has terribe customer service. Poor communication and they ran a sale and wouldnt reduce my original price. They also have a 35 percent restocking fee even if product is damaged. Avoid them at all cost.

Unfortunately, 1 star is the lowest I can give them, even though they don’t deserve even 1 star. It is fascinating that all the 5 star reviews are from people who have written only 1 review! Lol! Nice try! This is the WORST customer service experience I have ever had. I ordered kitchen appliances (refrigerator, stove, dishwasher, microwave) on 5/27/2024. Since then, I have called and emailed them trying to schedule a delivery; repeatedly telling them that the HOA requires 3 days notice before the delivery can be made. No one is responding to my emails… and when I call, I am told that they will try to schedule it and someone will call me back, but no one does. However, without any prior notice,I have received random emails saying that my items will be delivered later that day (giving me less than 2-3 hours notice) and ask for me to confirm the delivery. It’s been 5 weeks since I ordered the items. I made the mistake of buying from them to renovate my condo and put it on the market. My condo has been fully renovated and ready to hit the market since 6/4 (which was the estimated delivery date of the appliances which would have been perfect if it was actually delivered). Instead, my unit had been sitting vacant because I need these items so the unit can be photographed and ready for marketing/ sale. I seriously can’t believe this. Last week I even told them that if they don’t figure this out I will take this to social media and leave a review for them explaining exactly what is happening. Even that didn’t help and no one has reached out! I will NEVER EVER buy anything from them again. At this time, I am contemplating disputing it with my credit card company and buying it from somewhere else, so I can actually receive the items, and move forward with the sale of my unit. Update: On Tuesday, July 9th, I received another email at 8:39pm that items will be delivered the next morning between 9am-1pm. I scrambled writing an email to the HOA, changed work schedule to show up at my unit at 9am. By 1pm, no one had arrived, so I called to be told that they attempted delivery at 8:24am (40min before the time they had told me) and since no one was to see, they left!! I gave them until end of the week to deliver it and was told they can’t deliver it this week and will contact me next week to schedule a delivery. After 44 days of waiting for this delivery, I told them that I would not accept delivery anymore. I disputed the charge with my credit card company. After seeing all the emails I had written for weeks, I was reimbursed immediately! Thank goodness for my credit card! Best part is that I wrote them this review and posted it here and on Yelp, and emailed them about it too; as of today (July 15) no one has bothered to reach out! WOW.