AJ MadisonReviews of ajmadison.com

I purchased a refrigerator and spent over 1000.00 which included 198.00 for "white glove" service which I did not receive. I have been reaching out for several weeks to online sales person Joseph Feltz as well as customer service and no response! The delivery team were extremely rude and unprofessional. I received the refrigerator with a scratch but didn't complain about that because I didn't want to go through anymore aggravation!

They delivered an appliance that had been unboxed previously and was missing parts. I've asked for the missing parts to be replaced and customer service ignores emails and calls. Don't order from them.

Ordered a washer. Arrived 3-4 weeks later. Had a significant dent in the side. Delivery people said to contact the company, no problem. Sent in three different damage notices, no response.

Wish I could give it a ZERO. Bought a very expensive bosch panel ready dishwasher and it was delayed shipping. Once it actually came, I was extremely busy with my work schedule and could not open the dishwasher with the delivery driver there because I was working 7 days a week, 10hr days at that point in mid July. Well finally got a contractor to come install it and the ENTIRE control panel and plastic casing is cracked, busted, etc. Not even out of all the ORIGINAL packaging. Now they won't honor a replacement let alone a return. Absolutely unbelievable. Buyer beware!!!

Avoid AJ Madison at All Costs - Poor Quality Products and Abysmal Customer Service Rating: 1/5 stars I am writing to express my extreme disappointment and frustration with AJ Madison, a company that has failed to deliver on its promises. We purchased two range vent hoods from them, expecting a hassle-free experience. What we got was a nightmare. One of the vent hoods arrived broken, rendering it completely useless. The other one was the wrong size, making it impossible to install. When we tried to address these issues with AJ Madison's customer service representatives, we were met with a barrage of excuses and a clear lack of concern for our situation. It became clear that the company is more interested in making sales than ensuring customer satisfaction. The representatives seemed to be reading from a script, offering empty apologies and hollow promises. They showed no willingness to take responsibility for their mistakes or make things right. Dealing with AJ Madison has been a waste of time and money. Their products are subpar, and their customer service is non-existent. I would not recommend this company to my worst enemy. If you value your sanity and your hard-earned money, stay far, far away from AJ Madison. There are better companies out there that actually care about their customers. Update: I will be sharing my horrible experience with friends, family, and online review platforms to ensure that no one else falls victim to AJ Madison's incompetence.

If my review could be a negative 10 that’s what I’d actually leave. This is the absolute worst company, and worst customer service. My dryer was supposed to be delivered on August 23, it is now September 5th. Still no dryer. My husband tried to cancel the order immediately after placing it, due to the bad reviews he discovered right after. They told him it’s too late, and there a 60% restocking fee. What is being restocked?? They just received the order. I’ve called numerous times, and was placed on hold for 20 minutes. Do not buy from this terrible company, you’ll be sorry too!!!

Delivery service was disgraceful. I ordered a refrigerator for a 65 year old woman. The drivers pretended not to speak English and refused to set the unit in place, leaving it by the front door. Really? How was she supposed to move the unit by herself!

Impossible to get through to customer service. Iffy outfit. Never again.