AJ MadisonReviews of ajmadison.com

Ordered an LG washer/dryer. After paying for it (credit card not good enough, needed to send picture of both sides and photo ID) i was told it couldn’t be sent to my address or the nearest town to me. Had to ship it to a friends house five hours away. Was told it would be in at the end of the month. Got it six weeks later. The worst part is their customer service - terrible on most occasions. Between email, phone calls and texts I had dozens of communications with them. You know it’s bad when you can rattle off the nine digit order number from memory. They placate you with generalities. I will NEVER order anything from them again - worst customer service I’ve ever experienced.

Buyer beware. When the dimensions listed were not accurate and the appliance did not fit properly, they would not do anything to make it right. No returns. Now we're stuck trying to sell this brand new appliance at a loss.

BEWARE of aj Madison !!!! I have been getting the run around from them about a refrigerator I “attempted“ to purchase for over 2 1/2 months. First the LIE. We have it in stock and can be delivered to you by the end of next week. A week goes buy, no frig, no contact from them. I call, did I mention the wait times once you place an order are horrible?, only to find out they have to get the refrigerator from Summit, aj Madison does not stock it! Also no idea when it will be in. Couple weeks go buy with nothing from them, I call back. Not in their possession yet, SHOULD be soon. Tell them I am installing on our boat and we are leaving the location we originally wanted it delivered in 2 weeks, if it is not delivered by then and I have an alternative address. I even tried to give them that address then but was told they would call/email once the frig shows up and get that info. HA, I call a few days later to update with the new address and guess what since we were leaving but guess what, the frig is on the way to the original address but no date for delivery was known. All this is in their notes as each different person reads the notes then immediately starts to apologize. I am told I would have to pay $95 x2 to change the delivery, $95 to ship back to them and $95 to ship to new address! After much complaining they waived that charge. That was 3 weeks ago, the refrigerator was supposed to be back to them last week, didn’t happen. Called last week promised it would be in their hands by Monday, wrong again! Finally today, Tuesday, after couple hours on phone was able to get a straight answer, sorta. The refrigerator is somewhere between the original address in Md and NJ, but have no idea when it will come in??? Had enough of the lies and excessive wait times, canceled the order and ordered from Home Depot, $200 more but have a firm delivery date. (hopefully). I would give no stars if I could!

First they shipped me the wrong product. Then I had to pay for another part to make it right. When that arrived it was damaged. Throughout, nobody in customer service ever responded to my emails.

Their fraud prevention is so hard to use, took my days and hours on the phone to process a simple ecommerce order. They keep telling you they will help but then transfer you from one person to the next. They make it impossible to place a simple ecommerce order online. I had a schedule delivery date and they never even came or informed me. Validating to see so many other 1-star reviews here.

Delivered 2 speed queen laundry machines and 2 coin boxes. Coin box not working so I called the customer service and they are not able to help at all. This company is basically just a distributor. Do not use them. They know nothing about the products they are selling.

HORRIBLE EXPERIENCE!!! I have paid $2.3k on Wednesday of last week for a Miele dishwasher. I was told on the phone it was in stock and can be delivered to my home on Monday (i.e. today) morning. And then NOTHING. I have called 7 times since Thursday morning and I have sent 6 emails to them. They do not reply to ANY of my calls or emails!! Order #: 183908275 I am calling my bank to dispute right away. WORST. EXPERIENCE. EVER.

I purchased this washer for the 1st time from AJ Madison 2 1/2 years ago. AJ Madison then did delivery and installation/debris removal (everything went smoothly, and at that time, I purchased 6 appliances). There was a clear schedule, they stuck to it, and all worked. However, for a family of three, the Electrolux washing machine lasted 2 1/2 years before ball bearing failure. I reluctantly replaced with same unit once more (our laundry room requires a unit with an adjustable washer door, limiting brand options). AJ Madison delivered this time (I paid about $200 for what I was led to believe was white glove service). When I ordered, it said it was in-stock and could be delivered and installed within a week. NOPE. Took 3 weeks and zero communication until a couple days before they told me they were in fact coming with new machine. That was bad, but it only got worse. They confused about which way door should be mounted, left huge box and debris in my driveway, despite my asking repeatedly before installation about white glove service (both with delivery company AND AJ Madison--was told I had white glove service by AJ Madison before delivery, but charged an additional $75 at that time, so $200 for installation, removal, etc.). I paid a lot for delivery, installation, and haul away, so disappointing to have to do this for a washer that may not last. The response after debris was left in driveway was equally disappointing (spent hours on hold and was sent back and forth between AJ Madison and the subcontracting delivery company). After many hours on the phone, the "resolution" offered was reimbursement of $35 and leaving me to deal with a box and debris that I now have to pay to have removed). This will be my last Electrolux and more importantly, my last AJ Madison purchase. I even tried to leave a review on their website, but of course, nothing happens when you click the "submit" button. The box and debris are still sitting in my driveway.