AJ MadisonReviews of ajmadison.com

I am a property manager responsible for over 1,000 properties in Dallas, Texas, and I frequently purchase appliances—1-2 orders per week—for various properties. Recently, I ordered a refrigerator from AJ MADISON after confirming the compatibility details over the phone with a representative. I was assured that the model provided was a suitable replacement for the previous unit. Upon delivery, we discovered that the refrigerator did not fit the intended space, despite following the company's guidance. When I attempted to return the item, I was informed of a 30% restocking fee, amounting to approximately $900. This fee is excessive, especially considering the mistake stemmed from inaccurate information provided by the company’s representative. I requested a review of the recorded call to verify the details of the conversation where I was misinformed. The company claimed they could not locate the call, leaving me with no recourse but to either pay the fee or keep an unusable appliance. Given the nature of my business, I intended to continue purchasing from this company, but due to this experience, I will no longer use or recommend their services. I am filing this complaint to address the unfair restocking fee and the lack of accountability for misinformation provided by their staff.

This company is the WORST. I bought a microwave from them and paid nearly $200 to have it installed. The team arrives, unpacks the box and the unit is damaged - huge dents. They call in and I am offered a 20% discount to take it "as is." Um, no. So they reschedule for two days later to return with a replacement. The new team comes and I am informed that they cannot install it because it would mean removing screws from my cabinet where the old one was secured. Fine, I will remove the screws. But then the new screws won't line up with the old holes so they can't do anything. HUH? Didn't I pay for installation? Why was this never made clear when I bought it? I cancelled the order and will buy elsewhere. Here's the kicker - AJ office just called to say that since I canceled the order they are charging me a 35% restock fee unless I want the team to return and I pay another $200 for them to drill the holes. I couldn't stop laughing. This company is a joke. Buyer beware - they are not upfront about installation costs and terms, and will fleece you when you run into a problem. NEVER AGAIN.

I purchased $20,000 of appliances but one item they sent me was incorrect, which was refused on delivery, but they refuse to correct their error.

Worst customer service they came to deliver and install a oven they couldn’t install it because there delivery guy did not know how to install they took the oven back and charged 30 percent restocking fee they are thieves stay away from them

Ordered $4200 of high end washer dryer. I discovered there is an installation kit for LG flatter venting. Attempted to contact AJ Madison for this kit. Zero response to request for info on the kit, or request to cancel The machines were delivered. None of the issues with installation kits required or installation services were addressed. This Internet retailer used delayed response and deflection via boilerplate emails to achieve their delivery drop; precisely what I called so many times to avoid; now I have appliances in a garage, uninstalled, no installation kit, and no recourse against AJ Madison

Do not order from AJ Madison. We have purchased 3 different items from them over the past 6 years but no longer. Ordered microwave but it was delivered 10 days later than projected date. We had an event so had to buy another microwave locally but they wanted to charge us $700 fee to return the unopened box. Now stuck with an extra appliance due to their incompetence.

I purchased appliances with the additional 5 year warranty from AJ Madison in 2021. The over the range microwave handle broke last year and I was told by the warranty company, New Leaf, that the handle is cosmetic and not covered. Last month the handle totally broke off. The microwave won’t open without the handle, rendering the appliance unusable. The warranty company continued to state that the handle is cosmetic and not covered. The microwave door has to be taken apart to fix the handle. I consider that dangerous to do myself. I contacted AJ Madison and they contacted the warranty company, who told them the appliance was not covered. AJ Madison sent me a “wipe our hands of the situation” letter and have ignored my continued correspondence. My advice is to steer clear of AJ Madison. Appliances are an investment, and if the company will not stand behind their products, they cannot be considered trustworthy.

I would never recommend this company to do anything whatsoever. You are not saving any money by buying their "cheaper" appliances. They will drain you of your time and money trying to get them to do what you originally paid for. It's been 5 months after ordering full set of appliances, The range still hasn't been replaced since it arrived damaged, and the microwave is the same. The dishwasher door doesn't close properly and water accumulates in the basin causing a moldy smell. The refusal of the AJ Madison to promptly fix these thing is unacceptable. Their reliance on AM trucking home installation who does a poor job is also a problem.