Aire ServReviews of aireserv.com

These people are pesky! I have talked to them remove my number that I was only calling for a friend, you need to talk to him and remove my number. No such luck they are still calling and texting. I got it I'll block your number. Its a shame that people won't listen, if they won't listen to a request such as remove my number, I wouldn't trust them to do a job.

I have been a customer of Aire Serv Memphis for several years, and while I appreciate the professionalism and competence of their technicians, I must express my frustration with their customer service. Positive Aspects: The technicians who arrive are knowledgeable and skilled, consistently delivering quality work. Issues Experienced: Scheduling Problems: Unfortunately, the customer service team struggles to follow simple guidance. Despite my request not to have appointments scheduled before a certain time, I have had multiple occurrences where they show up early. Lack of Communication: On several occasions, appointments were scheduled without prior communication with me, leading to confusion and inconvenience. Conclusion: Given that there have been scheduling issues on all but two of my service calls, I feel it's necessary to seek out another company. While the technicians are excellent, the customer service failures are too significant to overlook.

I hired this company to replace my heating and air conditioning system, and the experience has been extremely disappointing and concerning. After the installation, multiple leaks were discovered almost immediately, indicating very poor workmanship. Even more alarming was the improper connection to the chimney on the oil furnace, which created a serious carbon monoxide risk. If this had not been caught, it could have put my family’s lives in danger. Attempts to have these issues addressed have gone nowhere. The company does not return phone calls, fails to show up for scheduled appointments, and has shown no accountability for correcting their mistakes. Heating systems are not something you can afford to have installed incorrectly, and safety should be the top priority. Based on my experience, I cannot recommend this company and would strongly advise others to look elsewhere for HVAC work.

I had Aire Serv of Killeen come out to look at my heat as it had stopped working. He told me an estimate and what needed to be repaired and said he was ordering the parts. He said it would be exactly a week. Never heard back from them again. Had another company come out, and it was a different part that was needed, that I was told. They had someone call me to give me a quote on a new unit, and the guy was pushy. The amount given was not an amount I could go into debt for at this time, and decided to just repair my unit.

I have used Aire Serv before

I’ll give credit, they did show up on time. Why wouldn’t they when they’re charging $433.50/hr labor! Better wages than a doctor or lawyer! I think I’ll look elsewhere next time I need HVAC help, their fees are highway robbery!

I had 2 bad customer service experience with this Aire Serve franchise this year. For 2 regular service checks, a part was needed (in the $35-$60 range each time). Each time, I was grossly overcharged. The first instance, I was refunded $150 by owner Chris who agreed that I was overcharged by his employee Aaron. The second instance I was charged $353 by office manager Melissa, including 2 service visit charges even though I only had 1 service visit. Again, owner Chris refunded me $99. Based on these dishonest experiences, I will never use Aire Serve again. This company is dishonest and purposely attempts to grossly overcharge customers.

I have a home warranty company who could not get to me for 6 days during the winter for a heating issue. I called Aire Serv and found a friendly voice on the line willing to help. Within 4 hours I had a tech knocking on my door ready , willing and able to diagnose my problems. Aaron was very friendly and professional and diagnosed the issues within an hour and I had an estimate knowing exactly my costs for the necessary repairs. It was such a good experience dealing locally with good caring people . Thumbs up.👍🏾