Aire ServReviews of aireserv.com

I’m sorry but I have forgotten the young man’s name. He was here promptly at the scheduled time. He was very nice and friendly. I felt very comfortable with him in my home. He was very professional and explained everything that he was doing. Thank you so much for your outstanding service.

BUYER BEWARE*** THIS COMPANY GAVE ME A VERBAL CONTRACT, I FELT UNCOMFORTABLE AND ASKED THEM TO PUT IT IN WRITING AND HE REALLY DID NOT WANT TO AND FINALLY AGREED TO SEND IT. THANK GOD I ASKED FOR A WRITTEN EXPLAINED AND EXACT SERVICE THEY WERE GOING TO PROVIDE. EVERYTHING WAS DIFFERENT FROM WHAT WE HAD DISCUSSED AND WHAT HE PREVIUOSLY HAD SENT ME BY EMAIL. THE MODEL NUMBERS WERE ALL WRONG, THE WARRANTIES HE HAD PROMISED WERE WRONG, HE WAS MATCHING ANOTHER PROVIDERS NUMBERS AND I HAD PROOF FROM HIS EMAILS AND HE WOULD NOT HONOR THE PROMISED NUMBERS. INSIST ON A WRITTEN QUOTE OF WHAT THEY ARE DOING AND WHAT MODEL NUMBERS AND WARRANTIES THEY ARE PROVIDING.

Bob and Rob did a good job

Worst company I have ever dealt with! If you're retired this company might be for you. I regret having them install my HVAC. From the shorty installitaion, which I had to fix, to the rescheduling due to me not being available 24/7 on the phone. DO NOT USE this company, find another, even if you pay more!

We have been working with Aireserv for some time now. Wanted to say that yesterday Jesse did a marvelous job on our maintenance yesterday, he was very thorough. Thank you for taking care of us.

⭐⭐⭐⭐⭐ Excellent Customer Service — Highly Recommend Aire Serv! My A/C unit went out over the Fourth of July weekend, and unfortunately, it took about seven weeks to finally get a replacement unit approved and installed through my home warranty company. During what was a very frustrating process, the team at Aire Serv of South Hills of Pittsburgh provided exceptional customer service. The technicians, Luke and Josh, were wonderful! They were personable, professional, and extremely knowledgeable. They took the time to explain the problems with my system in great detail, answered all of my questions, and showed tremendous patience throughout the process. I never felt rushed or dismissed, and I truly appreciated how well they communicated with me. I especially want to recognize Tammy, the office administrator, who went above and beyond for me. She worked tirelessly with my home warranty company to help get my unit replaced. She advocated for me when I needed someone in my corner, kept me informed every step of the way, and thoroughly explained what was happening throughout the entire process. She didn’t just handle the paperwork—she genuinely seemed to care about getting the situation resolved. Going seven weeks without central air during the summer was certainly not easy, but having people who communicated, advocated for me, and treated me with kindness and respect made a difficult situation much more manageable. Thank you, Luke, Josh, and Tammy, for your professionalism, patience, and outstanding customer service. I would absolutely recommend Aire Serv of South Hills of Pittsburgh to anyone looking for an HVAC company that truly cares about its customers!

This company belongs to the neighborly brands network and I've had nothing but bad experiences with any company in this network. Far from a local company, customer service is very call center based and as soon as you reach out even to inquire about service, you're auto subscribed to email marketing for ALL neighborly brand companies. Stay far away from these shysters!

The service tech John Anderson was very knowledgeable and thorough explaining everything to us. He was very friendly and polite and we felt comfortable and reassured with his assessment of the HVAC system.