Aire ServReviews of aireserv.com

The company sent reminder about the date and time. The technican, Rob Sticker was on time and was quick and efficient. Very personable and extremely thorough and answered all my questions. He took care of the thermostat, filter and a loss connection. He did a terrific job in making me confident that my system was in good shape. He also did the tankless water heater.

I made the mistake of calling aire serve again, I truly regret giving them another chance to screw me over. I had them install a furnace for me back in 2018?? I thought that the new furnace was a lot better , heard alot more air coming from it , come to find out , they only put screws on the front of the sheet metal that goes over the A coil and just taped the reste of the seams ,very poor work . On 12/22/23 , I heard a dripping sound coming from my water heater , I made the mistake of calling Aire Serve and thought that since they had installed the water heater for me in 2019 , that they mihght give a break on the repair , I was so wrong and feel so stupid for giving them another chance , the first" technician" diagnosed the problem as a bad tank and said it needed to be replaced , , when the 2nd "technician showed up , he found out the drain vave and leaking were it went into the tank , and charged me $400 to replace the drain valve. My washer and dryer needed to be removed to acces my water heater and they wanted to charge me $250 to remove it , I had friend help me instead and it took less that 10 minutes to get it out I will never give Aire Serve another chance to burn me again and will tell almost every one I meet what high prices they charge and what poor quality work they do.

They advertise as a 'Neighborly' company, but I would say their service is much more personal than just neighborly! They installed a new A/C for my disabled sister after a lighting strike destroyed hers. They helped with her insurance company, who I was so very disappointed in! Helped to make her more comfortable, while we waited 4 weeks for State Farm to make up their minds! Were always quick to call us back and were so sympathetic to my sister's situation. It was a very positive, pleasant and personal experience. They try to do the best job they can for their clients. A special shout out to Travis, David, Noah and Perry. And all the ladies who answer the phones are amazingly professional and pleasant!!!! I would give them lots of stars!!!

We were told the charge was $139 to come out and diagnose the issue with the A/C. We were told if we elected to have Aire Serv do the work the $139 is typically taken off of the bill and they just charge for the repair. After your technician discovered it was a blown fuse, he changed the fuse, and then told us the cost would be $361.38. We asked him to show us an itemized statement because this seemed very high for the work done. The technician said he could not show us any type of itemization. We paid the bill. Two days later, after the 4th of July holiday, we called the local Aire Serv in Edmond, OK. The manager told us it is a computer generated process and they do not know how the pricing is done. The manager went on saying that they have to pay for technicians, vans, an office, repair parts, etc. and that last year they only made a 3% profit. My husband asked who could explain this "computer generated bill" to him. The manager said the owner could. He asked to speak to the owner. The manager said, "Oh, you'll never be able to speak with him.” That was the end of the conversation. I think their business is based on people buying annual contracts for service. If you don’t have one you get very poor treatment. In the billing email it included a contract for the Aire Serv Advantage Plan for an additional $213. We called Aire Serv thinking they were a reputable and trustworthy company. This is a shameful way to do business. We will file a complaint and let the community know via our reviews.

AVOID this company! They are overpriced and unethical. During the hottest day of the month, my heat pump failed. I contacted Aire Serv of Huntsville, because I was pleased with the maintenance technicians who had worked at my small townhouse in the past. Using arguments that favored replacement rather than repair, Aire Serv personnel promoted potential $8,000.00 rebates that I could receive if I purchased a system meeting the requirements of the Inflation Reduction Act, passed by Congress a month before. After opting for the installation of a new system, I learned that the rebates touted by Aire Serv applied only to systems installed after January 1, 2023. So, I'm not sure why Aire Serv personnel brought up the rebates, given that they didn't apply to my purchase. Closing the deal quickly is what I suspect was Aire Serv's goal, taking advantage of my situation. Now, I'm stuck with what amounts to a monthly luxury car payment for two years, without the benefit of the substantial rebates promoted by Aire Serv. Had I known that the cost of the ridiculously high-priced heat pump system would not be offset by any new rebates or tax credits, I certainly would have thought twice about the purchase. Aire Serv never accepted any responsibility for their misinformation and unethical sales tactics, and refused my request for a 10%, fair and reasonable, refund. A lesson learned the hard way about Aire Serv of Huntsville.

Installed a $30,000 Mitsubshi split HVAC system and totally bungled the job. Poor craftsmanship, poor communications, never cleans up thier messes and left me freezing during the holidays.

I want to express my gratitude and appreciation to the Aire Serv Savannah team for making right an issue with my A/C unit. A day after an Aire Serv technician serviced my A/C unit, the condenser burned up even though the unit had not been in use for several months. The sent a technician over right away and determined that a lead had not attached correctly. The owner took immediate responsibility and provided me with a new unit. The installation technicians, Andrew and Hunter, were excellent- extremely polite and respectful but most importantly competent. This is the type of business everyone should use. I highly recommend them.