AI Dermatologist: Skin ScannerReviews of ai-derm.com

Response from AI Dermatologist: Skin ScannerApr 5, 2026

We’re sorry to hear that you’ve had such an experience and that this situation left you with a negative impression. First, we would like to clarify that you are not communicating with AI , all responses, including the ones sent to you via email, are handled by our support team. As previously explained in our email correspondence, according to our system records, an account was registered on our website (https://ai-derm.com) using your email address. Your login credentials were sent to the same email. Regarding the charges: you initially selected the $4.99 offer, after which you were presented with an additional page offering a digital product. The $17.99 charge corresponds to the PDF report. This page clearly includes the purchase details and requires an explicit confirmation action. Once confirmed, the system registers it as a completed purchase. Please also note that downloadable digital products (such as PDF reports) are clearly marked as non-refundable once access has been granted. This policy is stated on our website and applies to all users. We genuinely regret that your experience did not meet your expectations.

Response from AI Dermatologist: Skin ScannerMar 27, 2026

Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify the situation. You initially selected the $4.99 offer, which then led to a subsequent page where an additional digital product was presented. This page clearly displays the full purchase details, including the price of $17.99 for the PDF report, together with a payment continue button. Once the confirmation button is clicked, the system registers this step as a completed and confirmed purchase. The $17.99 charge on your statement corresponds to the PDF report you selected. You can access, view, and download your report at any time by logging into your personal account on our website. We would also like to assure you that our company does not engage in hidden charges or deceptive practices. All pricing information and purchase steps are clearly displayed on each screen before any payment is finalized.

Response from AI Dermatologist: Skin ScannerMar 26, 2026

Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify the situation. You initially selected the $4.99 offer, which then led to a subsequent page where an additional digital product was presented. This page clearly displays the full purchase details, including the price of $17.99 for the PDF report, together with a payment continue button. Once the confirmation button is clicked, the system registers this step as a completed and confirmed purchase. The $17.99 charge on your statement corresponds to the PDF report you selected. You can access, view, and download your report at any time by logging into your personal account on our website. We would also like to assure you that our company does not engage in hidden charges or deceptive practices. All pricing information and purchase steps are clearly displayed on each screen before any payment is finalized.

Response from AI Dermatologist: Skin ScannerMar 23, 2026

Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify the situation. You initially selected the $4.99 offer, which then led to a subsequent page where an additional digital product was presented. This page clearly displays the full purchase details, including the price of $17.99 for the PDF report, together with a payment continue button. Once the confirmation button is clicked, the system registers this step as a completed and confirmed purchase. The $17.99 charge on your statement corresponds to the PDF report you selected. You can access, view, and download your report at any time by logging into your personal account on our website. We would also like to assure you that our company does not engage in hidden charges or deceptive practices. All pricing information and purchase steps are clearly displayed on each screen before any payment is finalized.

Response from AI Dermatologist: Skin ScannerMar 23, 2026

Thank you for your update. We’re really glad we were able to resolve your issue and improve your experience. We truly appreciate your patience throughout the process and your willingness to reconsider your rating. Your feedback means a lot to us and helps us continue improving our service for everyone.

Response from AI Dermatologist: Skin ScannerMar 23, 2026

Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify the situation. You initially selected the $4.99 offer, which then led to a subsequent page where an additional digital product was presented. This page clearly displays the full purchase details, including the price of $17.99 for the PDF report, together with a payment continue button. Once the confirmation button is clicked, the system registers this step as a completed and confirmed purchase. The $17.99 charge on your statement corresponds to the PDF report you selected. You can access, view, and download your report at any time by logging into your personal account on our website. We would also like to assure you that our company does not engage in hidden charges or deceptive practices. All pricing information and purchase steps are clearly displayed on each screen before any payment is finalized.

Response from AI Dermatologist: Skin ScannerMar 23, 2026

Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify the situation. You initially selected the $4.99 offer, which then led to a subsequent page where an additional digital product was presented. This page clearly displays the full purchase details, including the price of $17.99 for the PDF report, together with a payment continue button. Once the confirmation button is clicked, the system registers this step as a completed and confirmed purchase. The $17.99 charge on your statement corresponds to the PDF report you selected. You can access, view, and download your report at any time by logging into your personal account on our website. We would also like to assure you that our company does not engage in hidden charges or deceptive practices. All pricing information and purchase steps are clearly displayed on each screen before any payment is finalized.

Response from AI Dermatologist: Skin ScannerMar 23, 2026

We’re very sorry to hear about your experience and understand your frustration. We take billing transparency seriously and aim to ensure all charges are clearly communicated and authorized. We’re reviewing this carefully and will continue improving both our pricing communication and the quality of our service.