AI Dermatologist: Skin ScannerReviews of ai-derm.com

Response from AI Dermatologist: Skin ScannerJan 5, 2026

Thank you for sharing your experience. We’re sorry to hear about the confusion and would like to clarify. AI Dermatologist is not a scam. When a one-time analysis is purchased, results are generated only after the photo is successfully uploaded and processed. In some cases, results may not be delivered due to technical issues, incomplete uploads, unsupported image quality, or interruptions during processing. We take such reports seriously and are always ready to investigate individual cases. We did not intentionally withhold your result, and this is not how the service is intended to work. To resolve this, we kindly ask you to contact our support team at support email. This will allow us to review your case and assist you properly. AI Dermatologist is a visual skin monitoring assistant designed to provide structured, image-based insights for informational purposes. It does not provide medical diagnoses, but we aim to deliver the service clearly and reliably, and we regret that this did not happen smoothly in your case.

Response from AI Dermatologist: Skin ScannerDec 31, 2025

Thank you for taking the time to share your experience. We would like to clarify an important point to avoid any misunderstanding. AI Dermatologist is a smart skin self-monitoring assistant, powered by advanced deep learning technology and trained on dermatology-based visual patterns. Its purpose is to help users observe and track visible skin changes by analyzing photos and providing structured, image-based insights within minutes. The service is designed strictly for informational purposes only. It does not provide medical diagnoses, medical advice, or treatment recommendations. This limitation is clearly stated throughout the app/web, during onboarding, on result screens, and in our Terms of Use. AI Dermatologist is not intended to replace a doctor, and it cannot confirm, rule out, or diagnose conditions such as skin cancer. If there are concerns or unusual changes, consulting a qualified healthcare professional is always the correct and recommended next step. Regarding accuracy claims, AI Dermatologist does not guarantee diagnostic accuracy and does not present its results as medical conclusions. Any mention of performance relates to the underlying technology’s ability to recognize visual patterns in controlled evaluations not to real-world medical diagnosis or individual outcomes. Interpreting results as a diagnosis can lead to misunderstandings, which is why we consistently emphasize the need for professional medical evaluation. As for refunds, our policy is transparently outlined in our Terms of Use and accepted prior to purchase. The service provided is a digital, instantly delivered analysis, which cannot be returned once used. That said, we always aim to communicate clearly and act responsibly, and we regret that your experience did not meet your expectations. We respect your decision to seek care from a doctor that is exactly what we encourage when there is any doubt or concern. AI Dermatologist is meant to support awareness and monitoring, not to replace professional medical care.

Response from AI Dermatologist: Skin ScannerDec 22, 2025

Thank you for sharing your feedback. We’re sorry that your experience did not meet your expectations, and we appreciate the opportunity to clarify. AI Dermatologist is not a scam, and it does not claim to replace a dermatologist or provide medical diagnoses. The purpose of the app is to help users observe and track visible skin changes and to increase awareness — not to deliver medical conclusions. Recommending a dermatologist when there is uncertainty or concern is intentional and responsible. Only a licensed healthcare professional can provide a medical diagnosis, and encouraging users to seek professional advice when needed is an important part of using digital health tools safely. AI Dermatologist provides informational insights based on visual patterns and helps users monitor changes over time. Many users find it helpful as a first step in understanding their skin and deciding whether they want to consult a doctor.

Response from AI Dermatologist: Skin ScannerOct 24, 2025

Thank you for your feedback. We’re sorry to hear about your experience. As outlined in our Terms of Use and Privacy Policy, subscriptions are managed directly by users through their personal accounts. Subscription charges renew automatically until the user cancels the subscription. For your convenience, subscriptions can be managed or canceled at any time within your account settings, where a direct link is provided.

Response from AI Dermatologist: Skin ScannerOct 21, 2025

Thank you for your feedback. We’re sorry to hear about your experience. AI Dermatologist analyzes photos based on visual data, and accuracy can be affected by lighting, focus, and image quality. Some skin conditions may also appear visually similar, which can occasionally lead to misclassification. The app provides automated assessments based on visual patterns and probabilities, but it cannot replace a professional medical diagnosis. Our team is continuously working to improve accuracy and overall precision.

Response from AI Dermatologist: Skin ScannerAug 21, 2025

We’re sorry for your negative experience. Please note that before payment, all subscription details — price, renewal frequency, and cancellation process — are clearly shown and confirmed by the user. Our system does not process duplicate charges: subscriptions renew automatically until they are canceled at the original point of purchase (App Store, Google Play, or website). If cancellation is done in a different place than the initial sign-up, billing may continue. We recommend checking the platform where you first subscribed and canceling there to avoid further charges.

Response from AI Dermatologist: Skin ScannerAug 11, 2025

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we’d like to clarify how our service works. Our AI-based skin analysis tool is designed as an informational aid, not a substitute for a professional medical diagnosis. It analyzes visible patterns in uploaded images and provides possible matches based on what the algorithm detects. This is why, in your case, it may have identified a mole — the AI evaluates shapes, colors, and textures, but it does not “know” the medical context without a clear and correctly taken image. To ensure accurate results, it is important to follow our photo guidelines before taking or uploading a picture.

Response from AI Dermatologist: Skin ScannerJul 30, 2025

We’ve reviewed your account, and according to our records, you signed up on July 6th for a recurring 7-day subscription through our website. At the time of registration, you were clearly informed that the subscription automatically renews weekly unless canceled. This is also stated in our Terms of Service, which are accepted during sign-up. Each renewal triggered a confirmation email sent to your registered email address. Your subscription remained active until you manually canceled it on July 29th. Up to that date, all charges were processed correctly and lawfully, and full access to our services was provided as agreed. Please also note that refunds are handled in accordance with our Terms of Service. However, we always aim to be fair and transparent and are happy to assist with any specific concerns.