AI Dermatologist: Skin ScannerReviews of ai-derm.com

Response from AI Dermatologist: Skin ScannerJun 2, 2026

We take all customer concerns seriously and are committed to helping resolve any issues with accessing results or your account. However, according to our records, no scan was completed after the purchase. To receive your result, please log in to your account, upload your photo, and start the analysis. Once the photo is submitted, the system will generate your result.

Response from AI Dermatologist: Skin ScannerMay 26, 2026

We’re sorry to hear that you had a negative experience. We would like to clarify that all subscription details, including billing frequency and pricing, are clearly displayed during the checkout process before any payment is confirmed. We do not process charges without user confirmation, and we encourage users to carefully review the purchase details before completing payment.

Response from AI Dermatologist: Skin ScannerMay 25, 2026

We’re sorry to hear that you experienced difficulties uploading your photo. Please note that all subscription terms and renewal details are displayed before purchase confirmation. Users can also manage or cancel subscriptions directly through their account or the platform where the subscription was activated. Unfortunately, since the transaction was processed through the App Store, we don’t have direct access to refund requests or payment processing. To resolve this matter and receive a refund, please contact App Store Support directly. Their team will be able to assist you and process the refund according to their policies and procedures. We continuously work to improve both the app experience and support accessibility for our users.

Response from AI Dermatologist: Skin ScannerMay 25, 2026

We’re sorry to hear that you had a negative experience. We would like to clarify that all subscription details, including billing frequency and pricing, are clearly displayed during the checkout process before any payment is confirmed. You initially selected the $4.99 offer, which then led you to a subsequent page where an additional digital product was offered. This page clearly states full purchase details, and a payment confirmation action is required for any additional charges. Once the user clicks the purchase confirmation button, the system marks this step as complete and confirms the purchase. The $17.99 charge you are seeing was processed for the PDF report. You can view and download your report at any time by logging into your personal account on our website. Please note that PDFs and downloadable digital products are explicitly marked as non-refundable once access has been granted. This policy is clearly stated on our website and applies equally to all customers. As the product you purchased falls under this category, we are unfortunately unable to issue a refund for this charge.

Response from AI Dermatologist: Skin ScannerMay 11, 2026

We’re sorry to hear that you had a negative experience. We would like to clarify that all subscription details, including billing frequency and pricing, are clearly displayed during the checkout process before any payment is confirmed. Subscriptions can also be managed or canceled directly through the platform where they were activated. Our website and mobile applications function as separate platforms, and subscriptions must be managed within the same platform where the purchase was made. We do not process charges without user confirmation, and we encourage users to carefully review the purchase details before completing payment. If you need assistance locating or managing your subscription, our support team will be happy to help.

Response from AI Dermatologist: Skin ScannerApr 20, 2026

Thank you for your feedback. We appreciate you noting that the scan result aligned with your dermatologist’s opinion — this is important to us. At the same time, we’re sorry to hear about your concerns regarding billing. We would like to clarify that all available options, including one-time purchases and subscription plans, are clearly presented during the checkout process before any payment is confirmed. Each charge requires a separate confirmation step. It’s possible that both a one-time service and an additional option (such as a subscription or extended features) were selected during this process. However, all details are shown prior to completion to ensure transparency. We understand how this may feel confusing, and we are continuously working to improve the clarity of our user experience.

Response from AI Dermatologist: Skin ScannerApr 15, 2026

We would like to clarify that all subscription terms, including billing frequency and pricing, are clearly presented during the signup process before any payment is confirmed. Users have full control over their subscriptions and can manage or cancel them at any time through their account settings. We always encourage users to review the details carefully before completing a purchase and appreciate your feedback as it helps us improve transparency and user experience.

Response from AI Dermatologist: Skin ScannerApr 13, 2026

Thank you for your detailed feedback. We’re sorry to hear that your experience did not meet your expectations. We would like to clarify that all pricing and available options are presented during the checkout process prior to confirmation, allowing users to review and choose the services they wish to purchase. Regarding the results, our service provides AI-based assessments, which may vary depending on factors such as image quality, lighting, and angle. These results are not intended to be a medical diagnosis, and we always recommend consulting a qualified healthcare professional for accurate evaluation. As for refunds, our policies regarding digital products are clearly outlined on our platform, and we aim to apply them consistently to all users.