AI Dermatologist: Skin ScannerReviews of ai-derm.com

I purchased an AI skin analysis advertised at $6.99. During checkout, I apparently clicked a button labelled “Continue”, which added an additional PDF report costing $17.99. My total payment was therefore $24.98. Although the final amount was displayed when I confirmed the payment through Apple Pay, I had not knowingly intended to purchase the additional report. After contacting customer support several times, I requested a refund of the additional $17.99. Every request was refused. The company eventually provided a screenshot of the additional offer page. It shows a large, prominent blue “Continue” button, while the option to decline is displayed in much smaller text: “No, I don’t want to get my report.” The $17.99 price is displayed in small, light-grey text, and the “Continue” button does not clearly indicate that clicking it adds another paid product. In my opinion, this is a misleading checkout design that makes it unnecessarily easy to purchase something you never intended to buy. I have also noticed other customer reviews describing similar experiences, which makes the situation even more concerning. My advice: Be extremely careful during checkout. Check every button and the final amount before paying. I am very disappointed with both the purchasing experience and the company’s refusal to offer a reasonable solution.

Be careful when using this app. If you sign up for a subscription, you will be charged on a weekly basis, which is very easy to overlook during the signup process. The charges continue every week, and the company does not provide refunds. Make sure you fully understand the subscription terms before subscribing.

The diagnosis was not reliable, furthermore I took a « free » subscription and bought a 4.99 $ one shot result and was charged another 17.99$ for which I did not give authorizations…for getting a PDF! It is not clearly indicated that you are charged to have access to this PDF. I paid with Apple Pay and only accepted once the payment for 4.99 $, and did not accept another payment which was nonetheless charged. There is a problem there! Looking more closely, the 17.99$ payment bill was slightly different from the authorized one. And of course no refund. Bad commercial practice.