AG JeansAG Jeans is a premium denim and knitwear house leading the sustainable manufacturing movement with innovative technology and eco-minded processes.
AG Jeans (agjeans.com) has 108 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
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Clothing & Underwear · Torrance, California
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Clothing & Underwear · Escondido, California
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108 approved reviews, newest moderated first
Mike
I had some quality issues with 2 pairs of pants. AG CS was on top of it and resolved the issues within 24 hours. That is the standard all companies should be held to. They kept a customer for a long time because of the way they handled the situation.
David M.
Placed 2 orders. Needed to return both. You have to pay 10 to return each order. Recommend using Nordstroms instead of AG directly.
Response from AG JeansNov 3, 2025
Hi David, Thank you for providing details regarding your order and return. We are happy to waive the return cost for 1 of the orders. We always welcome you to reach out to our customer service team for any special accommodations at [email protected].
customer
Great customer service experience! Got my order damaged, contacted them and in 2 days problem resolved. They were very responsive and helpful.
Cheryl J.
Read the terms about delivery. I have just had a letter from a debt recovery company stating I did not pay my tax and duties of £91 on a pair of jeans I returned. The company wanted nothing to do with me and refused to pay their costs stating they had updated their policy now to reflect this. Absolutely discusting. Avoid like theplague as not that good quality either hence return.
Response from AG JeansOct 10, 2025
We’re sorry for the inconvenience this has caused. It appears that this review is intended for our European partner, AGJEANS.EU, rather than AGJEANS.COM. Since we do not ship to the EU, we’re unfortunately unable to assist directly. We’ve shared your information and review with our EU team so they can follow up with you. You’re also welcome to reach out to them directly through the link below: https://agjeans.eu/pages/customer-service
Mick J.
Absolutely disgusted! I ordered Jeans from this company, unbeknown to me they were sent from Italy. I returned them as they weren't right. I had forgotten about it until I just got a debt collector chasing me for import duties and taxes for £91! I have explained they were retuned but they weren't interested. I went back to AG Jeans and they said, and I quote..... "Dear Customer, at the time you placed your order, it was clearly stated on our website that UK customs duties were to be paid by the customer. The return has been closed, and we are unable to issue any further refunds. In the meantime, our policy has been updated to help prevent such situations in the future. We’re sorry, but we are no longer able to intervene in this matter. Kind regards," What a joke, £91 bill for Jeans I never even kept and the company are not interested in sorting it, but they have decided to change their policies, just not for this case. Disgraceful company! Do not buy Jeans from them! I will be posting this review everywhere I can find!
Response from AG JeansOct 10, 2025
We’re sorry for the inconvenience this has caused. It appears that this review is intended for our European partner, AGJEANS.EU, rather than AGJEANS.COM. Since we do not ship to the EU, we’re unfortunately unable to assist directly. We’ve shared your information and review with our EU team so they can follow up with you. You’re also welcome to reach out to them directly through the link below: https://agjeans.eu/pages/customer-service
Ms H.
Purchased Prima jeans through MyTheresa who I have no absolutely issue with. AG Jeans, however, what is going on with your sizing these days? I have worn your jeans for over 15 years in all styles at 27" waist and I am still wearing that same size. I tried the new pair on two days ago which were the same model / same size and yet they fit like they were made for a child. The Prima, at the outset and for many years at least, was made for grown women not stick insects. So very disappointing AG.
Response from AG JeansOct 3, 2025
Thank you for sharing your feedback. We’re sorry to hear about the experience with your recent purchase of the Prima jeans. Since this order was placed through MyTheresa, it’s important to note that the styles offered on EU partner sites are different fits and models than those produced for the US market. To better assist you and determine the best next step, we’d appreciate it if you could email us directly at [email protected]. From there, we’ll be able to confirm the best point of contact for your specific order and help guide you further.
Lalaine M.
The customer service support is very fast to respond and very helpful.
Irma C.
The customer service department was so quick to respond to my email. I placed an ordered and by mistake shipped my order to the wrong address, I sent them a note and they immediately responded and corrected my mistake. Thank you so much the excellent customer service.