AG JeansReviews of agjeans.com

Great jeans but horrific customer service. Their return policy sucks. They don't have customer service. No one picks up the phone and you can't leave a message because the mailbox is always full. The way they name colors and models are extremely confusing. I ordered two pairs but they are not what I thought. The only way to buy an AG Jeans is to go physically to the store. As much as I hate Amazon, they still have the best customer service, unfortunately.

Do Not Order Online as you are not able to return for any reason. This is not made clear on their website and only when you find you need to return the item do you find out this is not possible. How is this legal. This is the problem with ordering fro the US and not a euro country who have much stricter consumer protection legislation. Unfortunately it appears no such thing in the US. This is appalling and shocking policy for a big brand like AG. In my view it amounts to miss selling. The retail sector may be struggling but this does not excuse this sort of behaviour. I am really angry as these jeans cost so much and when they don’t fit and you want to return them it’s literally burned money. I am writing this to help stop others falling in the same bear pitt.

I love their clothing, wonderfully made. But over the past three months they have had this horrendous "no return/no refund" policy. If you purchase something that does not fit or perhaps is not to your liking, you're pretty much stuck with it. Be very careful of the 'sale items' that are 'no refunds or exchanges'/Final Sale. For some odd reason (we think it's due to the current lack of business in retail) they are completely strict on this policy and will not budge. Earlier on we had a return where the 'tag fell off' (item was just tried on..it's not our fault the tag was placed on the item in a faulty manner) and mind you we spent over 2k over the past two years on this brand as dedicated patrons, we were alerted and told that we 'sent back a 'used' item that has been worn and since then was told that was the reason why they cannot make any exceptions with a recent purchase of something that does not fit. BE very careful of what you buy...in fact, buy it elsewhere where the return policies are more looser (i.e. nordstrom, bloomingdales etc) Customer service has also gone down hill with a tad rudeness factor to add insult to injury...No returns in an era where where consumers are forced to shop from home? seriously?....

I ordered 3 pair of jeans from AG online. Two pair came which I almost immediately returned. One pair never came. When called, AG customer service stated that the jeans were out of stock and I was not charged. Wrong: a paypal and "posted not pending" Amex charge for 3 pair of jeans disproved that statement. Then they did not communicate with me about or issue a refund for the two pair of returned jeans. Customer service was very snippy and kept telling me that I was not charged for the missing pair. I have provided the invoice and UPS return confirmation to Amex who will dispute the $622.37 charge for all 3 pair of jeans with AG. This is the worst customer service of any online store that I have ever purchased from. Generally online merchants are friendly and efficient. AG is not. Avoid buying from them.