Orri A.
$10 fee to return damaged pants
Purchased 2 pairs of Tellis selvage jeans. The fit on these is completely different from my other Tellis pants and I cannot use them. Additionally, one pair came slightly damaged. Not cool charging $10 to return bad products.
Response from AG JeansDec 9, 2025
We’re sorry for the inconvenience this may have caused. We attempted to locate any communication regarding your order but weren’t able to find one. In the future, we recommend reaching out to us directly so we can help right away with any item that doesn’t meet our quality standards. To clarify, the $10 return fee only applies to standard returns. Items received damaged or defective are always eligible for a complimentary return or replacement with the proper documentation. If you haven’t already, please reach out to our customer service team with your order number and a photo of the issue, and we’ll take care of the damaged pair for you right away.



