Devin A.
They will charge you for medicine you will not receive
They will charge you for medicine you will never receive. I took their GLP-1 medication for 6 weeks and gained weight decided it wasn't worth the money and reported on the survey that I had stopped taking the medication and was informed that they couldn't send me any more until I completed my dosage. Few days later I'm charged for the next one. I called minutes after receiving the invoice to cancel my account and ask for a refund for a medicine I was never going to receive. They declined to issue a refund. They charged me for a medicine they couldn't send me and refused to issue a refund. Don't use this company. Update: the company did eventually send me my refund. The review remains unchanged, as it it shouldn't take me leaving a 1 star review to get refunded.
Response from Agile TelehealthApr 8, 2026
Hi Devin, Thank you for sharing your experience—we’re truly sorry to hear about the frustration and confusion regarding your medication and billing. We understand how upsetting it must have been to be charged for a medication you were not going to receive and to have your refund request declined. We sincerely apologize for the inconvenience and any stress this situation caused. For further assistance, please reach out directly to Agile Telehealth at 515-218-2464 or via email at [email protected], and their team will be happy to assist you in resolving this matter. Kind regards, Agile Telehealth