Traci D.
Extremely poor customer service
This company is awful to deal with! The medication came with other ingredients that were not disclosed up front. I scheduled a care appointment and nobody showed up then they marked that I canceled it! It took 2 days for a nurse to return a phone call once I had a question. As a result of all of this, I canceled my membership over their poor customer service. Once canceled, I immediately lost access to the patient portal and could not extract my prescription details. Since this is a compounded formula, that’s important health information. I called customer service and requested an email of those details and was told no. However, I’m still within my 28 days that I paid for medication. This company is awful! Do your homework! There are much better companies out there!
Response from Agile TelehealthJul 27, 2026
Hi Traci, we’re truly sorry for the frustration you’ve experienced with your care and the difficulty accessing your prescription details. It’s concerning to hear about the missed appointment and the trouble you had with our customer service. We take your feedback seriously and want to ensure you have the health information you need. Please email us at [email protected] so we can look into this personally. - Agile Telehealth