BHS
Use caution before working with Agile
Agile is the worst telehealth provider with whom I have worked in my 36 year career. While pleasant, their customer service support staff are uninformed, equipped to provide useful information, and therefore incapable of providing needed customer support. I opened an account with Agile two weeks ago for a GLP-1. The process seemed smooth enough, and I paid for my prescription at the time of I opened my account. My request was reviewed and approved within a day, but two weeks later, the medication remains unshipped and customer support provides canned answers and no information unique to me. Every day for the last 10 days, I receive two emails and two texts, morning and afternoon, each telling me that there is a slight delay in shipping my medication. I don’t believe that Agile has any intention of fulfilling their contractual obligation ro me. I would strongly advise others to use extreme caution should they choose to work with this incompetent company.
Response from Agile TelehealthAug 20, 2026
Hi BHS, we’re incredibly sorry for the shipping delay and the unhelpful communication you’ve experienced. Thank you for sharing this feedback. Please email us at [email protected] so we can personally look into your account. We’re committed to making this right and providing the personalized, high-quality care you deserve. -Agile Telehealth Team