Agile TelehealthReviews of agiletelehealth.com

It took a week to get an appointment. They promised that medication would be delivered in 3-5 business days; however, the first dose did not arrive for 2 weeks. The first refill was not delivered in time, so I was without medication due to their slowness.After I canceled the service, they continued to charge my credit card.

Initial on-boarding process was simple and fast but communication slowed down soon as you are in the program. Took more than 3 days to respond to my email inquiry. Tirzepatide plan was $300/mo and dosage was odd: 2.125mg, 4.5mg and not the standard 2.5’g, 5mg etc. This was the major reason I unsubscribed. Additionally, first initial vial looked a lot less despite letting them know soon as I received it. Eventually found out that it was short of 1 shot. And finally, their platform is not intuitive and has less features. Overall, very dissatisfied.

⭐️☆☆☆☆ Absolutely unacceptable experience – DO NOT USE Agile Telehealth This company is an absolute joke. Every interaction feels completely scripted, and no one actually listens to questions or concerns. I have been trying for weeks to get a medication refill, and every time I’m told the same canned response: “I’ll place a ticket and escalate it to the proper team.” Nothing is ever resolved. After my December appointment, I was not prompted by my Health Counselor to complete a refill request form. Despite this, I was charged the full price for my medication just days after the appointment. More than a week later, I realized I had not received my medication, nor had I received any notification that it had been shipped or processed. I attempted to log into the patient portal and was unable to do so. I tried resetting my password multiple times—on multiple devices—which should have automatically generated a password reset email. I never received a single reset email, despite repeated attempts. Customer Support told me to “try again in a few days” due to technical issues and to then fill out a refill request. I did exactly that—only to still be unable to log in. I called back again and received the same unhelpful response. No solution was ever provided. From there, I was forced into three virtual visits, and I have now spent several hours on the phone speaking with multiple representatives, none of whom were able to fix the issue. I asked repeatedly to speak with a supervisor or manager, only to be told they would need to call me—but I cannot receive incoming calls from this company, as their numbers are flagged as spam and they use multiple phone numbers. Appointments are also randomly canceled. When this happens, I receive multiple emails and text messages telling me to reschedule, but none of them explain why. Communication is sent in triplicate—email, text, and phone call—yet all messages are generic, confusing, and contradictory. Billing practices are equally unacceptable. I was billed for December without receiving my medication, and when I tried to prevent being charged again, I was told the only option was to pause my “subscription” for a month because billing is automatic and cannot be manually stopped. Less than one hour after completing a 25-minute call to pause my account, I was charged for a new month anyway. Another hour on the phone attempting to stop payment and get a refund, only to be told they cannot reimburse the account immediately that I can expect my money back in 10 days. When I finally did gain access to the patient portal, there was no guidance or direction on how to find or complete the monthly forms they require. Despite multiple calls to Patient Support, not a single issue has been properly resolved. Summary of issues experienced: Not prompted to complete refill request after appointment Charged in full without medication being sent Medication never received and no shipment confirmation Nonfunctional patient portal and failed password resets No guidance on required monthly forms Repeated technical issues with no resolution Scripted, unhelpful support staff Forced into multiple virtual visits Inability to reach or speak with a supervisor Randomly canceled appointments without explanation Excessive, confusing, duplicated communications Spam-flagged calls/texts from multiple numbers Charges processed even after confirming a pause DO NOT USE THIS COMPANY. The lack of accountability, poor communication, broken systems, and questionable billing practices make this one of the worst healthcare experiences I’ve ever had.

It was quick but informative. I liked that the prescriber was from my home state, it was a great experience! Can’t wait to get started!

the Dr the knowledge very thoughtful and trustworthy

Expensive for worthless compound medications (which, read the fine print, “not approved by FDA to treat”). Too many ‘people’ involved, “left hand not knowing what right hand is doing,” uploaded required labs, but they claimed not to have received them, “coach” stood me up for scheduled appointment. Don’t waste your time or $$$

Places order on the 15th ..had telehealth appt on the 16th and had the medication on the 20th. I like that blood work is offered for free and I appreciate the b12 being added at no additional cost. Compared to the other companies out there this is definitely the best I've found in affordability, quick appt, speedy delivery and a few bonus perks .

It went smoothly