Agile TelehealthReviews of agiletelehealth.com

I held off writing this review for over a month in order to try to allow this company ample time to make things right. But they haven’t. Things were great for three months with Agile Health. The initial process was seamless and my medications arrived on time and the medication was working! My coach was wonderful and any questions were answered quickly. This changed in January of 2026. I was charged on December 30 for my January meds. This was common. I filled out my intake forms as normal which you had to do before your meds could be filled. The time came around for my meds to be sent which was normally around the second week of the month. I received no update and no meds. Luckily I had one week of meds left, so it would still be fine to receive the next week…. But the next week goes by and nothing. I reach out via email and I am assured that my request is with the doctors/pharmacy? End of the month of January comes and I am still without my meds and guess what?! I’m charged for my February meds! Nope not happening on my watch so I call and I’m on the phone for nearly a half hour with Andrea from their CS. I am refunded my February payment which was great and I tell them at this point I just want to cancel with them and I’ll go with another company bc this is insane. I asked about getting a refund for my other January payment and she says they can’t because it’s a past the time for a refund which is BS. But that they could send me the meds. I said that’s fine. I can use those until I get set up with a new provider. Well guess what. I’ve been playing tag you’re it with them via email since that January 26th phone call and I have yet to receive my medication or my refund. I knew I wouldn’t get the refund but I was promised the meds. Each time I reach out they claim it’s in processing which is a joke. They do not plan on sending me my meds. Which are useless at this point. I just want my $199. I am going to do a chargeback at this point because they are just playing me and I have given them plenty of time to remedy it. And it’s a shame because they were fantastic to deal with up until this huge blunder. Edit: I am STILL DEALING with Agile’s awful customer service unfortunately. They tried to offer me medication over and over but they made that process just as hard as trying to get the refund. Meeting with a physician again, filling out all of the intake papers AGAIN. Meanwhile I already have medication through another company so I don’t need this medication which I have informed them. I have kept all of my emails and at this point unfortunately I will be reaching out to consumer protection agencies and my state’s attorney general. It’s not okay to be keeping patient’s money and not resolving the issue when they were the problem, not me. They are the ones who didn’t send the medication. I had filled out all of my paperwork, I followed the process like I had every other month. I followed up with customer service. They are the ones who dragged this out and then claim they can’t refund because it’s out of the time frame. It’s terrible customer service and they were recommended by my HSA company. So I have been sure to mention it to everyone in my office so they don’t have to deal with this. Not worth the hassle! (And I can see I’m not the only one, there are several other reviews of people not getting their $).

Everything went well

Very professional

My physician was very informative about what treatment would entail, very personable, and addressed all of my concerns and was able to put me at ease. Cannot recommend enough!

Appointment went great! Provider answered all my questions.

It was awesome

The nurse practitioner was professional and very helpful. She answered all my questions. Thank you for making this a positive experience.

It was simple, easy and covered any concerns I had.