agero.comReviews of agero.com

They did the job, which was jumping my dead battery. He was really nice at the start. Then he tried to sell me a battery because mine was dead. I said no thank you. Immediately his attitude shifted and he got mad and stormed off once it started. I was not expecting to be sold a battery. This was roadside assistance through USAA. I wish they would switch away from Agero. This dude made me feel uncomfortable the last few minutes. Cause I didnt buy a battery he wanted to sell me for $170.

Delays on delays. Why take the tow job if you can’t make it within 90 minutes? Now, they’re saying another 45 mins.

On August 18, 2025 we contacted our insurance who sent out a rep to jump start our vehicle through Agero. Now, 2.5 months later, our damage claim is behind denied because there is not enough evidence. FACT: Before YOUR agent showed up, our vehicle simply said low battery. Everything else worked. Dash came on. Lights came on. Rear hatch and window opened. Running boards engaged. Car would respond when using the key fob. Clearly had power just a lower battery. FACT: When your agent showed up he was LOST. He started at the fuse box under the hood - the total opposite side of the battery. FACT: YOUR agent then disconnected the fuse block from the top of the battery and connected 1 jumper cable directly to the positive post of the battery and the other to the starter relay on the fuse. HE THEN FED POWER THERE WHICH IN TURNED FRIED THE STARTER RELAY. FACT: After YOUR agent left the car would do nothing. No lights. No dash. Running boards didn't engage. Hatch would not open. FACT: Car was towed by someone way more component than YOUR agent directly to the dealership and the dealership confirmed the starter relay had been fried! We should not have to provide videos/photos as evidence as we rely on the services to help us NOT make things worse. You services have been horrendous from the beginning.

I would not even give this company a 1 but it won’t let me go lower!!! I have insurance thru USAA. I broke down Feb 28th Triangle Town Center. The tow truck showed up with two people, neither of them looked experienced; my car had a mechanical issue they never tried to put my car in neutral. With the wheels locked slid my vehicle on the back of the tow truck rear end first and when they got to my house they jerked my vehicle off the tow truck scraping the nose of my car into my concrete driveway!!! BMW Z4 sits low and as they jerked the vehicle the car just dug into the concrete. It was not drivable but there is a way to put the vehicle in neutral. One guy was in the vehicle and when it finally got to the edge of the truck he braked the car so it wouldn’t hit my garage. I was traumatized but I didn’t argue with them because it was late at night and I feared for my safety. Upon reporting this to USAA and Agero, Agero has denied responsibility and now I have to fight to get my vehicle repaired. Photos and f the damage were submitted but they argue that my heckle was moved from my driveway before the photos were taken although there is clear evidence of how my vehicle was towed to the mechanic and my car was not driven after it as towed to my house. There is no way the damage could have been caused by any other source other than being delivered that night. Agero is a careless and wreckless company that allows untrained service technicians to drive their trucks. Agero will never tow anything I own ever again!!

Unbelievably poor service. You cannot speak to an individual and I had three tow trucks cancelled on me after an hour wait each. I went with AAA, and im canceling my tow coverage through agero on my UsAA policy. Horrible experience multiple times before today.

The tow truck driver moved my car from a parking spot and damaged my bumper.Then he took a picture. Claim denied.

I rate my experience one star because 0 stars is not an option They where dispatched by my insurance provider USAA . The person they sent had 0 knowledge on diagnosing the issue with my truck that would not recognize the key fob even after I changed the batteries . After turfing my yard with a tow truck that was more vehicle than the guy driving could manuver it . He could only hook up a battery charger when it was obvious that the battery was not the issue . He smelled so foul that my truck still smells ftom him sitting in the drivers seat trying to start the vehicle numerous times when the outcome was the same over and over . He then proceeded to phone backup support who didnt know anything either . He unhooked the chargers and when asked if he had any answers he said " nope" and just left ....unbelievable incompetent, rude ,foul smelling person . I would never use this company and will tell everyone I know how bad the service is ... But after reading the the many negative reviews after the fact ....I see that Im not alone in my negative review

This is the absolute WORST company to tow your vehicle! I had to pay over $1500.00 in damages due to the negligence of their tow truck driver. My insurance company USAA hired them as a third party to tow my vehicle that had a minor problem, and even after giving them proof that my vehicle was damaged by how they towed my vehicle, they denied my claim! Very dishonest company! DON"T USE THEM IF YOU CAN HELP IT AT ALL!