agero.comReviews of agero.com

Don't do business with these people !! I have been dealing with them to get my damages fixed and paid for since Nov 2025. Finally they attempted to do somerhing but guess what they stopped payment on original check and said they will send replacement i am yet to receive it. They are a horrible company never can touch get ahold of the correct people to answer anything its phone tag always and yet here I wait to receive a call or check. supervisor seriously needs to take her job more seriously . i guess its nor her vehicle what she care jackie munoz . keep in mind damages were done in November we are now middle of april.

CROOKS! I worked for them for approximately 3 months. I did my certification, worked for a month and had my SOW terminated. They DID not contact ME to tell me it was terminated, they just canceled all of my intervals. And they have YET to pay me for the intervals I worked in February. I have SEVERAL emails that I sent to my SERVICE PARTNER MICHELLE and Agero. All ignored me, we are now in April, still no attempt to pay me for hours worked.

Nightmare!! I had a flat tire and had them come to “assist”. Some kid in a pickup truck pulls up, doesn’t have the right equipment and tells me I had somehow stripped the lug nuts. He said no one can assist me and I need to get it towed. Thank God a man in a jeep pulled up and was immediately able to get the lug nuts off because they were NoT stripped at all! Never again will I use this company.

I had a failed front strut, needed a short tow (6 blocks) to the repair shop. I have roadside assistance on my Erie auto policy, so this should be no problem, right? Well, not exactly. I knew from a previous lockout experience that Agero is difficult to deal with, so I got my insurance agency involved right away. It didn't matter. After eight (8) calls to my agency -- two of which were transferred to Agero -- an agent finally told me to find a tow on my own and submit it for reimbursement. Fortunately, I was in front of my house, so I could scoot inside and use my laptop to find a tow. During the two calls transferred to Agero, I never actually spoke to a human being. Their bots said there was no coverage connected to my phone number, and attempts to enter my policy number resulted in my being disconnected from Agero. It's bad enough that Agero failed, but when my insurance agency tells me to find my own service, that begs the question of why Erie bothers using Agero at all. I have begun shopping my auto policy to other companies, with an emphasis on good roadside assistance reviews. I hope I never need it again, but if I do I don't want this experience again. NOTE: Here is my theory of what Agero is actually doing, based on numerous reviews from customers and providers. 1. An insurance policyholder needs roadside assistance (a tow, jump start, lockout, etc.). They call their insurance 800 number, which connects them with Agero. 2. Agero tells the policyholder they can find no policy for that customer that includes roadside assistance, but offers to send somebody if the customer pays Agero directly. The customer, under duress and often by the side of the road, pulls out a credit card and pays Agero's fee. 3. Agero then sends a tow truck or locksmith, but pays that tow company or locksmith a fraction of what it just collected from the customer. That $200 for a tow? My own tow, dealing directly with the tow company, was $125. Tow rates that are part of an insurance company contract are generally lower, since they have more leverage than I do as an individual. Conclusion: This is a maneuver by Agero to sidestep its fee guidelines as set by contracts with insurance companies. By forcing a roadside assistance call into a private, non-insurance transaction with a stranded individual, Agero collects more per service than it could if it followed its insurance contracts. It does not necessarily share that with the providers; it pockets the extra money. I am surprised that the insurance companies using Agero have not yet figured out this scam.

My insurance company used Agero to send a service provider to pick up my camper from my home and have it towed to a repair facility. The service provider caused over $2000 worth of damage to my camper, I have photo and video proof that the damage was caused by their service provider, and Agero is refusing to hold the service provider liable. They have been impossible to deal with, they are ignoring clear evidence, they will not provide me with contact information for management, and they have been almost completely unresponsive to emails. This is a trash company, with terrible customer service, and obviously zero ethics. Terrible.

“AGERO is not the first instance of my employment in a Remote capacity but it is my first time experiencing blatant manipulation of usual merit-based work practices to one of noticeable alteration of work processes to adversely project unfavorable perception and outcomes on the work performance of an employee, myself, a Disabled Senior Citizen Military Veteran.” The above is word-for-word the very second sentence of my AGERO resignation letter. Started working at AGERO in 2021 until early 2026. A favorable experience at first because of my satisfaction with helping others, whether they be patients, customers, or in this instance, individuals requiring roadside assistance. Continued employment at AGERO markedly changed around late 2023 after being involuntarily transferred to the Connected Vehicle (CV) Department without notice: I was marked MIA (missing in action) from work multiple times (including the VERY FIRST DAY of my transfer) for which I had to continually request correction of (my attendance record was, and remains flawless). My CV supervisor unilaterally deducted one entire day from my weekly work schedule without explanation, which was restored after I complained. There was the African supervisor who sat in on a ZOOM call with my assigned supervisor and blatantly LIED about the delayed response times to my requests for supervisory support during active customer calls (that NEVER happened, she said)-the very next morning I sent my supervisor a screenshot of an instance from the previous week, a request for assistance that was never responded to and only ended when the customer got tired of waiting and which led to me signing off work after my scheduled sign-off time. The screenshotted message disappeared into the void, never to be remarked on again. With the assistance of a Department of Veterans Affairs Doctor I applied for and was granted a “Reasonable Accommodation” under the Americans with Disabilities Act, to be transferred back to the Roadside department. Instead I was actually reassigned adjacent to the Roadside department, doing the same work but with the added responsibility of having the actual Roadside Agents transfer their customer calls to me to obtain payment for out-of-pocket roadside services. This is when I noticed that most of the newer Roadside Agents were mostly heavily-accented foreign national workers, Phillipinos, Africans, Haitians, and instead of just taking customer payments I was consistently correcting grievous errors of their work product, with the customers in many instances not owing any payment because they were actually covered, or becoming annoyed with me because the other Agents had either indicated the wrong vehicle, vehicle locations, policy number, or even the customer’s name. The additional time that I spent on THEIR corrections were held against ME, ensuring that I continued to receive poor ratings compared to the other Agents in terms of job performance times, work incentives, and unfavorable rankings in the Shift Bids (where once or twice a year Agents got to bid for more favorable work shifts). I began to be plagued with peculiar calls which were unnecessarily lengthy and resulted in no work outcome because the calls would always result in a draft or be declined. The time I spent on these calls also negatively impacted my work performance times. The metrics for work incentives and bonuses also bizarrely changed from being rewarded for good job performance and instead were changed to incentives for providing answers to ridiculous questions on pop-culture, i.e., what famous actor starred in the 2017 movie….? This is when resignation became more than just a passing thought. Then I began to experience peculiar network issues and outages that sometimes occurred multiple times per shift resulting in lost productivity. My computer was blamed. I purchased a brand new laptop and the issues did not stop-my assigned supervisor even disingenuously accused me of probably causing a network outage by accidentally pressing the Numbers button! I had my new device inspected by outside tech support (the Geek Squad) and was advised of multiple viruses and malware which only could have come from AGERO because whenever I used my computer when not working I have historically ALWAYS used a very good pricey VPN (even with the old computer), and later added antivirus software. It is disgusting that AGERO would let acts like this occur in a system where every phone call and moment of everyone’s computer screen is monitored and recorded. Easily without a doubt this was the worst work experience of my entire existence - and I once worked alongside honest, hardworking migrants landscaping and digging ditches in the hot Florida sun!

We are a contracted towing company through AGER0 SWOOP. Unfortunately, we got scammed by this Firestone, customer, Emily Hurst and Agero damaged vehicle specialist Daniel Munoz. We were called by the customer, Emily Hurst to tow her vehicle from the parking lot at Firestone to the overhead door or service entrance at Firestone. We dropped the vehicle at Firestone and the technician ran the car into the hoist and knocked off the mirror. The manager and a technician were very apologetic to the driver and the driver took photographs and videos and called Emily hurst the owner of the vehicle and told her what happened. Firestone employees said they would take care of it our driver left. After a few days, we get a call from Agero Swoop telling us that they're going to charge us back.$1,066.22. Agero claims representative (Daniel Munoz) automatically assumed we were responsible, even though we had all the pertinent information and photos. Upon several calls and no responses from vehicle owner, Emily hurst, agero's Daniel Munoz and now new service manager at the Firestone. No one will reply. Vehicle Owner, Emily, hurst Firestone and Agero Daniel Muniz scammed us. All we were doing, was trying to do the right thing. Beware of these people they take no responsibility for their actions.

TERRIBLE COMPANY. THEY WILL TAKE YOUR MONEY AND NOT PROVIDE SERVICE. OBVIOUSLY FOREIGNERS ON THE PHONE WHICH EQUALS ZERO CUSTOMER SERVICE.