agero.comReviews of agero.com

I don't know how I wound up being transfered to this outfit when my car broke down with me and my 2 dogs in it.. I have Progressive insurance with roadside assistance and this is the outfit they hooked me up with. A barly speaking English woman told me I would have to pay a $7.50 fee before tow truck would come. I was desperate so did pay giving them my credit card. Then they called me back saying tow truck canceled because of my 2 dogs. First thing i did when I did finally get a tow 3 hours later was check my bank account and the fee is pending. Will now have to go through the process of getting a new card and then hassle that will involve. I will be calling Progessive insurance about this nightmare.

Absolutely have left me stranded for hours on more than one occasion. They can handle jumpstarts and tire changes, and that’s on a good day!!! Go with triple AAA

I broke down on Monday State Farm sent me a wrecker. We took my car to the local shop and Agero sent me a Lyft coupon I can get a ride free up to $30 well I went from the shop to my job 2.5 miles. Total was $20.06 and Agero didn't want to pay for it false advertisement . State Farm had me contact them haven't heard nothing back yet

Waited almost two hours and then they told me they couldn’t find an in network tow company. Said they had two tow companies that could get my motorcycle. One was $250 and the other was $500. I have roadside assistance so should not have been a charge. Mad as hell about this.

My car stalled on the PA Turnpike yesterday afternoon 7/5/25. After being towed off the highway by another company, I requested to be towed home (66 miles) through my roadside assistance from USAA around 5:40PM. I paid an extra $120 because the distance is further than 50 miles. After waiting for another 2 hours a representative called to tell me that no drivers in the area wanted to make the drive and that they would reschedule the request for today 7/6/25 at 8am. She said to please call back at that time to expedite the process and I checked into a hotel. Called this morning at 8am as instructed and was assured someone would accept the call in 20 minutes. By 11AM I had made several calls and talked to several virtual agents who all assured me they were making calls, to please be patient, and to wait another 20 minutes. The last virtual rep I spoke claimed no knowledge of my request and said the request was for Monday morning at 8am not today. I called to speak with a live person about this and they said no one was available to complete the tow and that I am now scheduled for Monday morning 7/7/25 at 8am. 3 other agents then called with the exact same information. I have paid extra money for the service to be towed home yesterday evening and have now paid for two nights of hotels and am still waiting to get towed home! I will also now miss work tomorrow as well. There have been no mechanics open and/or available to service my car. I've been stranded by this company! Absolutely horrible, extremely stressful, and an unnecessarily expensive experience!

Unfortunately 1 star is the lowest, they don’t even deserve that. My son had a flat tire and was stranded on a major interstate for over 6 hours do to Agero’s lack of customer service. Calls to their call service center, along with multiple supervisor were worthless waste of time. Finally we got the auto insurance company supervisor involved to help resolve the situation. If you’re thinking of using Agero or your auto insurance contracts through them, consider this fair warning, they are worthless!

What a joke. Called for a dead battery. Some guy shows up almost 2 hours later and puts the little box on my battery tells me to give it a try but the box isn't powerful enough so it didn't start. Then he tries to tell me that his box is working fine it has to be something else. I changed the battery myself a day later and it works just fine my battery was just dead. Don't waste your money paying for roadside assistance with this company they'll just send an idiot out to tell you that there's something wrong with your car.

By writing this if I can save even one person from going through what I went through with this towing company it’s worth it! They left me stuck on the side of the road with a blowout in an unsafe position in the heat for over four hours! I made numerous calls no one spoke English well enough to communicate! One man hung up on me. I waited from 3 to 7pm all tire shops were closed by then. I told them it’s not safe I’m scared !one person said I’ll call 911 for you?? Really? I don’t know if they ever came another person said my order was cancelled!! When I later asked for a manager I got someone else said his name was “don” no good English.. he was rude and offered compensation a 30$ “virtual “ gift card to be spent only online and all the places charged very high shipping on all orders under 35$ sent it to me then tried to tell me later i willfully agreed that was compensation !!! They showed No remorse never apologized and kept repeating the same thing I could go on but that sums it up!worst experience ever with any business but a tow??? Ride non English speaking and could care less said take it up w your insurance company