Elaine M.
I got a flat on the highway and was…
I got a flat on the highway and was able to get it off the closest exit. After they dropped my first tow truck service because of my location and it wasn’t even the right location! I had a hard time pinning my location but After two hours of waiting for a tow to come. My tow man came had my car up and ready and had a car seat for my toddler and my tow was approved through my insurance. However because agero didn’t want to pay for my tow man’s extra $50 they told him to drop me off somewhere. And they would find someone closer they didn’t have to pay extra for. I had my toddler with me and I know for a fact there wouldn’t be another tow company to pick up my service due to my location. The lady that was connecting my tow man to my service fought for me and my tow man that was 92 miles out of his way to pick me up. Just drop your customer off the side of the road because you don’t want to pay the extra money my insurance would cover; inconsiderate and rude. Apparently this is common.