agero.comReviews of agero.com

Aweful the way customers speak to the techs using foul language and demanding the techs to be there right away. No respect. My spouse works for them and has had customers treat him so rude and talk so aweful to him. If my husband gets in an accident to help someone will they go help him, if he dies will they bring him back. they need to remember these techs have families too. How aweful people behave. Its not their fault you blew a tire or locked yourself out. They are coming to help you and sometimes the pays not even worth it to go help someone.

Agero Road Side Service does not deserve any stars! The owner is a crook. He told me my USAA Insurance Company would not pay for my towing, so I had to pay on the spot $200.00, or he could not tow me. Then Agero Road Sidee Service charged my USAA Insurance Company. What a scam!! He got paid twice. Do not use this company. However, the driver was very nice, not sure he was in on it. My insurance reimbursed me. I thought something was off when Agero would not send me a receipt for the $200. I asked him multiply times. He said he would, but never did. What a scam!!! I just don't want anyone else to go through what I did.

Our experience was extremely disappointing. We were grossly overcharged for a simple tow, far beyond what local towing companies typically charge for the same service. As we soon found out after the tow from the lady with the towing company how much they charge then what agero charged was triple the cost. What made this worse is that a representative from Agero admitted on the phone that the pricing was high because they “need to make a profit.” I understand businesses need to earn money, but that should not come at the expense of customers who are already in a stressful roadside situation and expecting fair, transparent pricing. The cost felt predatory rather than reasonable. When you’re stranded and relying on your insurance’s roadside assistance, you expect help — not to feel taken advantage of. I would strongly caution anyone relying on Agero through State Farm to verify towing costs ahead of time or consider alternative roadside assistance options if possible. Cancelled our insurance with State Farm today after 20 years of business due to this scam of a company called Agero.

I own an insurance brokerage and Safeco, now Liberty mutual outsources emergency road service to this company and my elderly ill client waited 4 hours for a jump/tow. This is deplorable/unacceptable/pathetic... This is metro Phoenix and there are plenty of towing companies within miles of his location. Do not use this company.

Needed a jump. Estimated time was 60-90 minutes. After 90 minutes, estimate was 35 minutes. I called, they said 15 minutes. An hour passed, I called and they said 10 minutes. When I complained, they hung up on me mid call. Horrible customer service and a wasted morning.

My State Farm claims agent assigned a tow through Agero. Throughout multiple calls, the Agero representative provided inaccurate information and refused to accept responsibility for the failures of the assigned tow company, OT&BU. Agero first claimed the tow company scheduled the pickup for the next business day because they believed the vehicle was being taken to a repair shop. This was never the case. From the initial request around 1:00 PM, it was clearly stated the vehicle was to be towed to my residence. All businesses were open at that time. Later, I was told the tow company was en route, yet I continued receiving texts pushing the pickup time later, with no response to calls or texts. I went to the tow lot at 4:45 PM, paid all fees owed, and was told the tow truck should arrive shortly, as it had reportedly been dispatched around 2:15 PM. I continued calling hourly until 8:00 PM, but the tow truck never arrived. The next morning, the tow lot confirmed no tow driver ever came by, and they are open 24 hours. Despite this, the Agero representative claimed the driver attempted pickup but was turned away due to unpaid fees, which is false. I have receipts proving payment. As a result, my vehicle accrued an additional day of storage fees. The Agero representative refused to cover these added charges caused by their failure. I requested reassignment of the tow to the tow lot currently holding my vehicle, but was told no, followed by another inaccurate claim that the company was not active in Agero’s system, despite the fact they regularly run Agero calls. Another tow company has now been assigned. Overall, I am appalled by Agero’s lack of accountability, poor communication, and the resulting financial impact on me.

They don't even deserve a star. This is the WORST company to work for. I'm even surprised they are still in business. I used to work for Agero about a year ago, and they treat the agents like sh*t, they allow to let the customers curse at us and use the excuse that the customers are upset and we need to put ourselves in their shoes. That is definitely BS because at the end of the day, I am a customer myself when driving and there is no excuse for people to be allowed to curse at the agents when they are trying their best to assist. The owner of this company is a big POS and all he worries about is making him look good and making his own money. He stopped giving out bonuses! He doesn't pay these agents enough money for the load of work they do. They deserve at least $20 an hour if u want people to work there longer and help the customers. You want agents to lie to these customers. The service providers as well say Agero is cheap as well and end their contact because Agero fails to pay them. I had lots of service providers call, curse me out on the phone when dispatching saying HELL NO, YOU GUYS ARE CHEAP AND HANGS UP. Their POS system they use is really cheap and they blame the agents saying it's the Internet or our computers. They NEVER want to take the blame for anything and want to put the blame on us. They lie during their interviews with the recruiter, they will ask you what is your availability but in reality, they will switch the schedule every 6 months doing a shift bid that's worthless and dumb, they use excuses of due to business needs. There are over 300+ employees so there's no excuse to say business needs. A lot of people quit this job during training which is sad. What does that tell you about this company? Save yourself from applying and working here. Thank me later.BTW the owner of this will try and delete this review but what he doesn't know is that that's already reports make to the BBB and they are already investigating. Not to mention Agero has so many lawsuits and also their CFO has resigned, hmmm I wonder why? THIS COMPANY HAS A BAD DOWNFALL ALWAYS SWITCHING THEIR POLICY ALWAYS SWITCHING SUPERVISOR EVERY MONTH.

Horrible customer service, non existent application team that ignores emails, tickets and denies any requests for a supervisor.