Aflac Inc. /ˈæflæk/ is an American insurance company and is the largest provider of supplemental insurance in the United States.
Aflac (aflac.com) has 138 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Nora H.
Right now I am giving them 1 star. My husband died in an accident on May 9th. I filed a claim May 12th. Its June 21st and It still says under review. Where under review? You have to go through Heck and high water to get any answers.
Frank James De R.
After the first year, Almost every claim was denied. The process is designed to tire you out. I have canceled aflac 3 times now and this is the second time i am making a phone call because i am still being billed. They did not issue me a refund last time. I will be notifying any authorities necessary for this instance if i am not refunded immediately. Do not do business with this company.
MARY A.
This is the first time I've had problems I had an accident 3/6/23...I went to er got xrays... Had 2 follow visits...a script for arm brace...i only got 220...i was paid a wellness check wow im not scheduled for one till july i attached er visit with x rays 2 follow up visits one from my pcp and ortho dr..they'll review.7 to 10 business days I am so upset i want to cancel...evertime i call huge disappointment no one is the same page i get different answers every time. No call back from a supervisor...
Yvonne L.
Aflac is a total scam. Don't waste your money. I've been trying to get paid for 6 months now on a short term disability claim that is legal and legitimate. They are dragging their feet and refusing to pay each time I appeal saying they are missing one form or another. I faxed in all the completed forms myself. The call center doesn't allow one to speak with the appeal department, likely because they are wrongly denying claims. Customer service is less than pathetic. Don't waste your money with this scam.
Karen L.
Short term disability is to supplement while out of work. Back at work and still not payed. Every time I call (which is a whole lot) I get told it's still in review and it will be 48 to 72 hours. 4 weeks have passed. I even have the app and don't ever get any updates. It's a joke. Canceling as soon as I get payed.
OA
Great company! Good, friendly staff. I'll probably be a member forever.
JP
Absolutley terrible customer service. Basically non-existent. I have been trying for over a week to speak to someone regarding my maternity leave claim. I have paid thousands of dollars and have had Aflac for over 8 years. They give me the run around constantly. First they denied my claim for a weird reason that didnt make sense. Then I was told by my rep that I needed to send in a form signed by my employer and my doctor. and that was the actual reason. I have not been able to find said form on their website even though she says it's there and "easy to find". I have looked for hours clicking every link. My rep is now MIA and not returning mine or my employers calls or emails. I am currently on hold with Aflac for over 40 minutes trying to get some help to find this form online to complete my claim. I have called muiltiple times the past week and can never get through, or get disconnected. The call back feature doesnt work. That chat feature on the website is a useless joke and you cant speak to a human. I am depending on this money to help us out during my non working maternity leave. I am doing all of this with a newborn baby and a toddler. They should be ashamed of themselves for how horrible they are running this company and playing with peoples lives.
Isabel M V.
Very disappointed with this company and I do not recommend it. They fail to pay out claims and are impossible to get a claim representative on the phone.
