gary M.
We purchased a large sigh for my shih…
We purchased a large sigh for my shih tzu kennel and the sign rusted! I had to sand it down and repaint it!!! Will not buy again!!!!!!
Response from AFCULTURESJul 2, 2024
Dear Gary, We sincerely apologize for the inconvenience caused by the rusting issue with the sign you purchased after 3 years of use. Your feedback is important to us, and we understand your frustration. We have already reached out to you via email with several suggested solutions to address this matter promptly. To be specific, as per our policy, our warranty period for signs is 2 years for the metal part. Regrettably, we are unable to offer a warranty replacement in this case. However, we would like to propose a solution: we can provide you with a replacement sign at a special discounted rate. Our sign has been upgraded during years and we believe you would be pleased with our new quality of product. Or for the more economical option, if you don't want to buy a new sign, we could refund the amount of repainting and fixing fee of your sign now for you. Whether you choose, we are committed to ensuring that this issue is resolved to your satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this for you. We are looking forward to having a chance to make it right for you. Thank you, Your AFCultures Team.