AED.comReviews of aed.com

Response from AED.comJul 31, 2023

We appreciate your feedback, and we sincerely apologize for any frustration or inconvenience caused by the lack of updates. Your concern regarding the potential impact on people's lives is of utmost importance to us, and we understand the urgency of keeping you informed about the status of your order. I have forwarded your information to a team member who will be reaching out shortly to give you an update on your order status. In the mean time, please let us know if there is anything else we can help you with. We apologize again for the delay.

Response from AED.comJul 31, 2023

Hi Carolyn! Thank you for the feedback. We apologize that you have not received your products yet or any communication about a delay. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.

Response from AED.comJul 25, 2023

Hi Kenneth! Thanks for the positive feedback! Have a great day!

Response from AED.comJul 24, 2023

Hi Ryan! Thank you for taking the time to leave us your positive feedback! We hope to be of service again in the future! Have a great day!

Response from AED.comJul 21, 2023

We sincerely apologize for any inconvenience you've experienced with your recent order. Our primary goal is to provide exceptional service and ensure a seamless shopping experience for all our customers. Regrettably, we encountered unforeseen challenges with the manufacturer, which resulted in delays in restocking the item you ordered. We understand that this has caused disappointment and frustration, and we truly apologize for any confusion it may have caused. I have sent your information to our customer care team in hopes they will be reaching out in regards to your order. Please let us know if there is anything else we can do for you in the meantime.

Response from AED.comJul 21, 2023

Hi there Juste! Thank you for sharing your experience with us! The low battery status could be from a multitude of reasons. I have sent over your contact information to our customer care team, who should be reaching out shortly to help walk you through the battery-changing process. Please let us know if there is anything else we can do to help in the meantime! Have a great day!

Response from AED.comJul 20, 2023

Hi Garrett! We sincerely apologize for the negative experience you had with our customer service team. Your feedback is of utmost importance to us, and we take your concerns very seriously. We understand how frustrating it can be to place an order, only to find out later that the item is on backorder. We apologize that you have not received your products yet or any communication about a delay. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. We hope you would give us a chance to make it up in the future! Please let us know if there is anything else we can do for you in the future.

Response from AED.comJul 20, 2023

Hi there! Thank you for taking the time to leave us your positive feedback! We hope to be of service again in the future! Have a great day!