AED.comReviews of aed.com

Response from AED.comAug 14, 2023

Hi Judy! We sincerely apologize that your AED came with a case that does not fit your device. I have forwarded your contact information and order number to our customer care team. Someone should be reaching out shortly to help! Please let us know if there is anything else we can do for you in the meantime!

Response from AED.comAug 9, 2023

Hi Brookside! Thank you for sharing your review with us! We hope to be of service again in the future! Have a great day!

Response from AED.comAug 9, 2023

We sincerely apologize for the inconveniences you encountered with us. We understand how frustrating this must have been for you, and we are committed to addressing these issues to ensure a smoother experience for all our valued customers. We acknowledge that our communication fell short of your expectations, and for that, we are truly sorry. Your concerns have been taken seriously, and we are actively working to rectify the situation and prevent similar incidents in the future. If there is anything else we can do to make things right, please do not hesitate to let us know!

Response from AED.comAug 7, 2023

Hi Rebecca! Thank you for taking the time to leave us your positive feedback! We are happy to hear you had a positive interaction with our team and a successful experience on our site! We hope to be of service again in the future! Have a great day!

Response from AED.comAug 7, 2023

We sincerely apologize for the inconvenience and frustration you experienced with your recent order, Kelly. Your feedback is extremely valuable to us, highlighting areas where we can improve our services. Your experience does not reflect the level of service we aim to provide our customers, and we hope you would be willing to give us another chance in the future! Please let us know if you have any other concerns or questions in the future.

Response from AED.comAug 6, 2023

Thank you for taking the time to share your feedback regarding your experience with AED.com, Denise. We are truly sorry that you've encountered difficulties contacting our service department. This does not align with the level of service we aim to provide. We take your feedback seriously, and to address this issue, we have already sent your information to our customer cares team who should be reaching out to you soon. We are committed to rectifying this situation and ensuring that you receive the prompt and attentive service you deserve. We value your partnership and trust in AED.com, and we are dedicated to making this right. If you have any further concerns or questions, please don't hesitate to ask.

Response from AED.comAug 1, 2023

Hi David, I apologize for the dissatisfaction you experienced with your overall experience. We value customer feedback, and I want to thank you for taking the time to share your concerns with us. We apologize for any inconvenience caused by the delay in locating the AED. We understand how crucial it is to have quick and efficient service, especially when dealing with life-saving equipment. I assure you that we are constantly working to improve our communication processes to prevent such occurrences in the future. Regarding the issue with the refurbished machine and the pricing, I am truly sorry for the confusion. Our team strives to maintain transparent and accurate pricing policies. If the original price quoted for the church was not adhered to, I want to assure you that it was not intentional. Your feedback will be shared with our team so that we can learn from this situation and make the necessary improvements. If you have any other questions or concerns, please don't hesitate to reach out to us!

Response from AED.comJul 31, 2023

Hi Lindsay! Thank you for taking the time to leave us a star rating! We are happy to hear you had a positive experience with our ordering process! We hope to be of service again in the future! Have a great day!