Software is okay, not great. Very little customization. Customer service severely lacking.
Response from Adkad TechnologiesOct 31, 2019
Hi Ryan, 3 stars are okay, but we want to hear you say great!
Troubling to see your comment about our customer service. I'd like to hear from you, just what went wrong. Our number one goal is customer satisfaction and if someone here didn't meet your expectations, we want to know about it. We do, after all, have a woodshed out back.
As far as customization goes, your right. We try to keep as much functionality with the least amount screens, navigation, and learning. And then do all that at a reasonable price. User customization takes up a lot of extra screens or additional space on an existing screen which can cause clutter and confusion. But we are always open to suggestions .
JO
JOEL
Sales Agents and technicians were…
Sales Agents and technicians were friendly, courteous and knowledgeable in all areas of the software. They took as much time as we needed to get answers. They also solved a problem right away.
Response from Adkad TechnologiesOct 31, 2019
Thanks, Joel. That's us, ye old problem solvers.
LO
LOU
Dave was very helpful on the phone
Dave was very helpful on the phone. With some time we got everything working.
Just wish tech support going forward was free.
Response from Adkad TechnologiesNov 2, 2019
Hi Lou, Thanks for the review.
Tech support is free with our Dollar Match Program. Buy just 3 paper product items and get free support for 6 months. Our invoice forms and envelopes will save you time and money. So that's a win-win for you. If the paper products don't interest you, Our Silver Support is only $75 for the first year and $40 per year thereafter. We also offer free technical support to our Cloud-based customers, if, going mobile is of interest to you. We do after all have to pay the people that answer the phones. Beware of companies touting they offer free support. It may be email only, a returned call 3 days later, or a complicated ticketing system. Here's a Tip. Always call a company's support line before you purchase their products. That will give you some insight into what you will get when you need help. We give our Premium and Dollar Match subscribers an unpublished phone number that rings directly to the desk of a support technician. How's that for customer service?
KE
KENNETH
Your program has many old or outdated…
Your program has many old or outdated design flaws. You should be able to pro-actively click on the print bills page on how to send invoices, either by email or print. Instead you make that several added steps. Your print bills page should have a summary of a previous invoice. The navigation from one section to another requires too many steps. Invoices should be able to be manipulated in the print bills section without going thru customer maintenance. Changing default dates on print bills is too cumbersome unless you are at the first day of the month. When entering charges, there should be a screen showing previous charges or payments in one of the corners. You cannot write customer notes on the invoices..You allow only two pre-sent lines. You need to update your program drastically. So many more issues
Response from Adkad TechnologiesNov 2, 2019
Hi Kenneth,
Thanks for all the feedback. Based on your review I am thinking you are running an older outdated series 6 GroundsKeeper Pro. The series 7 software has an email-print indicator under each customer's account. You can set it to email or print or both. You only have to set this up once and your customer's invoices are automatically sent out via the pre-determined setting. Previous or past invoices sent can be reviewed, re-emailed, or re-printed from the Customer Inquiry screen. The default date ranges on invoicing are preset from the first to the last day of the previous month, because of the vast majority of the company's that bill on a monthly basis. You change the dates by clicking on the calendar controls. Not sure how we could simplify that. But I'm passing your comments over to our programmers. You can also submit a software suggestion on our contact us page. https://www.adkad.com/contact-us/
MA
MATTHEW
Address change
The program itself is great. Very annoyed and upset that if I want to change my address or phone number I have to pay a reregistration fee. That’s absolutely ridiculous to me
Response from Adkad TechnologiesNov 2, 2019
Hi Matthew, I know it does sound ridiculous but here is the reason why. Maybe this will change you mind.
Our registration process allows the software to be used on multiple computers without having to purchase multiple copies for new or additional computers, being that it is registered to a person, and not to a computer, as is many other software products. This process not only protects our company from software piracy but also protects the end-user from theft of their company data from their employees. About 15% of the address change requests that are processed turn out to be fraudulent due mainly to a partnership breakup, or from a former employee who has decided to start their own business. In this scenario, the person making the request poses as the registered user to be able to change the company info to their own phone number and address. At this point, they can download our free trial restore the data with the new registration number, and now have their own business with your customers to poach. We can only verify that the person making the request is the actual registered user by requiring supporting documentation as proof. The overwhelming majority of end-users prefer this type of registration to protect their data and to avoid having to pay for the same software product multiple times. The $25 fee we charge, recovers only a portion of the actual labor and material costs associated with issuing a new registration number, IE. Printing, mailing, postage, and correspondence.
We do value our customers and regret any inconvenience this may cause.
IB
Ira B.
Works well
Works well. Wish the report that shows account balances would also show last date paid and a phone number.
Response from Adkad TechnologiesNov 2, 2019
Great news Ira, The soon to be released series 8 GroundsKeeper Pro Current Balances Screen will now have added; Last payment date, Last Payment amount, and Days since last payment, phone number, and email. Ira, you're a mind reader.
GR
GREGORY
Need portability..
Need portability... app access
Response from Adkad TechnologiesNov 9, 2019
Hey Gregory, it looks like you didn't get the memo.
We do have GroundsKeeper Pro on the cloud to access the software via a laptop, Ipad, iOS, Mac, or Android device. We have had this service for many years now, and have just recently switched to a new provider.
You miss out when you don't open our emails. We do offer great deals from time to time, and always send information regarding new products and services.
JA
JARED
Product never worked
Product never worked. Despite multiple attempts to get the issue correct.
Response from Adkad TechnologiesNov 9, 2019
In Response to - Product never worked. Despite multiple attempts to get the issue correct.
Hi Jared, Not sure why you left us such a bad review. Here is the transcript from the emails that went back and forth in 2018. It's read from the bottom up. For privacy, we have redacted any of your personal information. The conversation led us to believe we had resolved the issues you were having. However, you did not follow up with our offer and solution that you had seemed to be happy with. We don't know what changed your mind but the offer for a free update still stands. Call 800-586-4683. One would think even if you had moved on and didn't want to look back, we would rate better than 1 star for customer service and the offer we made to you. We also noticed your company name has 2 initials which could indicate a partnership or Father & Son business. Is it possible this information never got to the right person despite all of the correspondence coming from the same email address? There is other correspondence from March of 2019 from Fortis Pay, (one of our partners), which they received a reply to a marketing email where someone from your company using the same email wrote, "Adkad Technologies ripped them off". None of this makes any sense to us.
End of Transcript_____________________________________________________
CALLED JARED AT 1:30PM 3/27/18 BUT HE DIDN'T ANSWER - LEFT MSG TO CALL BACK ON 800-586-4683
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JARED WROTE BACK -Give me a few hours
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On Tue, Mar 27, 2018, 9:55 AM Adkad Technologies Wrote- Ok great, what time should we call?
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JARED WROTE BACK- Ok when I get to the office I'll do it. 330XXXXX20
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On Tue, Mar 27, 2018, 8:50 AM Adkad Technologies Wrote: It's unfortunate that you experienced this issue and gave up on the software. Not sure exactly what happened back then but it sounds like a registration error. These errors are nearly always easily remedied. We apologize that it was not resolved and if we had known would have fixed it for you immediately.
The offer for the free update still stands and we would be happy to have one of our techs contact you to make sure that the install and registration go smoothly.
If interested please respond with a contact number and best time to call.
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JARED WROTE BACK- Well number one it never worked, every two days it said we had a invalid code. You would give us a new code then we got two days out of it and same issue. So we just considered it a loss and moved on.
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On Mon, Mar 26, 2018, 4:58 PM Adkad Technologies wrote: We are sorry to hear that.
What is it about the software that you don't like? Navigation, features, etc.
We notice that you have a very old version 6.3.2
Our latest release has many new features when compared to your current version.
As a show of good faith, we would like to offer this update to you free of charge, (a $130.00 value)
If you are interested please call the toll free number below.
_______________________________________________________________________
From: Jared xxxx [mailto:[email protected]]
To: [email protected]
In reply to: Subject: Re: GroundsKeeper Pro Update 7.1.1 now offers online bill pay
Sent: Monday, March 26, 2018 4:09 PM - JARED WROTE- Your product is total junk, I regret spending money on it.
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