I did not receive the email link for the software. After reading all the lies as stated on your website, I was very disappointed. Seem like a great product but I will never know.
Response from Adkad TechnologiesNov 2, 2020
Greetings Marcus,
Sorry, you did not receive the autoresponder email from your purchase of GroundsKeeper Pro. It may have landed in your spam folder. We do mail a CD with every purchase and yours was sent on 10/26/2020. We tried to contact you at the phone number you provided, but it is not a working number. We did send another email today with the download link in case your package is still in transit. Adkad Technologies does not intentionally mislead anyone. If there is something on our website (adkad.com) that you found not to be true or factual, please let us know and we will make any corrections or clarifications. We strive for 100% customer satisfaction. Call us at 800-586-4683 if we can further assist you.
TS
Tony S.
So hard to update and must update every…
So hard to update and must update every time you get a new computer
Response from Adkad TechnologiesMay 6, 2020
Hi, Tony. We are sorry to hear you had difficulty updating your software. Did you not receive the illustrated instructions? We will resend them to your email address of record. The process is fairly simple. 1. Install the software. 2. Click the button to import your data or in the case of a new computer import the data from a backup. 3. Enter your new registration key. The whole process should take no longer than 6 minutes including download time. Our desktop software products are not pre-installed on any manufacturer's computers, nor is it part of the Windows operating system. Our desktop software first needs to be installed on any new computer. We do offer a cloud version of our GroundsKeeper Pro software if you do not want to be bothered by installing software on your current or future computers. We're here to help, give us a call 518-875-1135.
NU
nicholas U.
This company is poor with tech support…
This company is poor with tech support and does not want anything ongoing unless you buy paper and envelopes first. If you own apple products they do not wish to assist you, you are pretty much on your own to figure things out
Response from Adkad TechnologiesDec 11, 2019
It's not that we don't want to assist you, It's that we cannot assist you.
Adkad Technologies clearly states on their website, the desktop version is compatible with PC's only. An Apple operating system will not run any software developed for a Windows operating system. The low market share of Apple computers makes development of a software product for this industry cost prohibitive.
Our Cloud based service will run the software on a Mac. You were offered this option, but declined because of the monthly fee associated with the cloud based version. Rating our support as 1 star would be like someone rating a lawn care company the same way because they don't offer pesticide applications, or retaining walls. We understand that you are frustrated, but your review is unfair.
JA
JAMIE
It’s a never ending pay as you go…
It’s a never ending pay as you go program that is not user friendly nor any tech worth keeping, wouldn’t hang it as a novelty in my car rear view mirror. Maybe Savers tax write off..
Response from Adkad TechnologiesNov 2, 2019
Hi Jamie, Not sure if you are confused about what product you are reviewing. All of our desktop software products are a one-time fixed price. It is not pay-as-you-go unless you are using a cloud-based system with a monthly fee. Sorry you didn't like the software, but we do offer the fully working free trial so that you know what kind of tech you're getting into before you buy it. But try hanging it from your mirror maybe it will find a happy home next to your fuzzy dice.
EF
Eric F.
It mostly does what I need for it to do.
First off, I wish that this program did more with account receivable management. It would be nice to have an aging (30, 60, 90 day past due) feature available. It is very difficult to see who has not paid their invoice in a timely manner. We need to know who to stop servicing once they are past due and I have not found an easy way to discern this information.
Secondly, I feel duped into having to accept credit card payments for all my customers costing me almost 3% loss in gross income. And when you raise your prices to compensate for the 3%, then the customer is unhappy. I was not aware that it was not an All or Nothing scenario. I didn't really want to offer it to everybody, just a select few. So that is why I enrolled into the credit card processing system. I wish that where would be a way to manually decide who's invoice has the how to pay with credit card info on it. It should be easy to do. But Adkad is probably getting 1/4 of a percent of all the transactions processed (ie a kickback), so I do not expect that option to be available any time soon.
I will be searching for a new billing software provider during the off season.
Response from Adkad TechnologiesJul 23, 2020
ERIC'S ORIGINAL POST
First off, I wish that this program did more with account receivable management. It would be nice to have an aging (30, 60, 90 day past due) feature available.
Secondly, I feel duped into having to accept credit card payments for all my customers costing me almost 3% loss in gross income. And when you raise your prices to compensate for the 3%, then the customer is unhappy.
I will be searching for a new billing software provider during the offseason.
Adkad Reply
Wow, Eric, You got it all wrong. Accepting credit cards is 110% voluntary. If you didn't want to pay the credit card processing fees, why did you sign up for a merchant account? You can close the account at any time and it will not cost you a dime. I don't know why you feel duped. Any business expert will tell you accepting credit cards and electronic payments is a smart business move, but no one here, or at Fortis Pay has forced or coerced you into making that move. The rates we have negotiated 2.89% +$.30/transaction are the lowest in the industry and we proudly display these rates. There are no other hidden fees. We're proud of that.
The 30, 60,90 aging. This refers to accrual basis accounting. Our software uses Cash basis accounting which is much more flexible and easier to use and learn. Most small businesses prefer and use cash basis accounting, mainly due to the ease of editing the data.
ERIC EDITED HIS POST
First off, I wish that this program did more with account receivable management. It would be nice to have an aging (30, 60, 90 day past due) feature available. It is very difficult to see who has not paid their invoice in a timely manner. We need to know who to stop servicing once they are past due and I have not found an easy way to discern this information.
Secondly, I feel duped into having to accept credit card payments for all my customers costing me almost 3% loss in gross income. And when you raise your prices to compensate for the 3%, then the customer is unhappy. I was not aware that it was not an All or Nothing scenario. I didn't really want to offer it to everybody, just a select few. So that is why I enrolled into the credit card processing system. I wish that where would be a way to manually decide who's invoice has the how to pay with credit card info on it. It should be easy to do. But Adkad is probably getting 1/4 of a percent of all the transactions processed (ie a kickback), so I do not expect that option to be available any time soon.
I will be searching for a new billing software provider during the offseason.
ADKAD REPLY
Sorry Eric, but you are wrong about the option to select which customers get the CC payment link. When you click the Email and Print button, an option box appears where you can uncheck the "Include Pay Link" option. Disabling the link will eliminate the payment link in the email footer, and or, on the printed invoice. This will leave your customer with a check, or cash only option of payment. We are adding integrated ACH payments in the soon to be released series 8 software which will cost less than 1% which will help your bottom line. We have also added new features to the Current Balances screen which will now show Last Payment Date and Days Since Last Payment. This new feature should help you determine which customers to stop servicing if the current, (Determine Late Paying Customers feature), is not working for you. In the interest of full disclosure here, yes, we do get a kick-back. It is actually about 1/4 of 1/4 of a percent, (.000282 to be precise or 2.8 cents per $100). We need to pay support staff and keep the lights on, and every little bit helps. We have been around for over 20 years, and I hope you would want us to continue to survive to service the thousands of businesses like yours. I hope this new information will sway your decision to not jump ship, and change the 1-star rating you gave us to a higher number. In any event, the best of luck, and we wish you and your business prosperity for years to come.
JA
JAMES
The truth
.Technical service was not very good help and is always costly.any future tech service would be a cost.you asked for my review i did not contract you about a review. I tried your product its not for me Thank you.
Response from Adkad TechnologiesNov 2, 2019
Hi James, The majority of our customers feel our support options are more than reasonable. As the majority of our customers pay nothing for support. You purchased GroundsKeeper on 3/23/18 Called us for a refund on 3/26/18 at which point a technician spent 56 minutes going over some operational questions you had, to which at the end of the call you said you may want to keep the software. Then on 3/30/18, you called asking for a refund. A full refund was given to you and during this entire period, you did not pay a single dime for support. Sorry, our software wasn't your cup of tea. I only hope the reason you left was that our software did not suit your needs, and not because there was some misunderstanding about your support options.
Best of luck to you, and your business.
JA
JARED
Product never worked
Product never worked. Despite multiple attempts to get the issue correct.
Response from Adkad TechnologiesNov 9, 2019
In Response to - Product never worked. Despite multiple attempts to get the issue correct.
Hi Jared, Not sure why you left us such a bad review. Here is the transcript from the emails that went back and forth in 2018. It's read from the bottom up. For privacy, we have redacted any of your personal information. The conversation led us to believe we had resolved the issues you were having. However, you did not follow up with our offer and solution that you had seemed to be happy with. We don't know what changed your mind but the offer for a free update still stands. Call 800-586-4683. One would think even if you had moved on and didn't want to look back, we would rate better than 1 star for customer service and the offer we made to you. We also noticed your company name has 2 initials which could indicate a partnership or Father & Son business. Is it possible this information never got to the right person despite all of the correspondence coming from the same email address? There is other correspondence from March of 2019 from Fortis Pay, (one of our partners), which they received a reply to a marketing email where someone from your company using the same email wrote, "Adkad Technologies ripped them off". None of this makes any sense to us.
End of Transcript_____________________________________________________
CALLED JARED AT 1:30PM 3/27/18 BUT HE DIDN'T ANSWER - LEFT MSG TO CALL BACK ON 800-586-4683
________________________________________________________________________
JARED WROTE BACK -Give me a few hours
________________________________________________________________________
On Tue, Mar 27, 2018, 9:55 AM Adkad Technologies Wrote- Ok great, what time should we call?
________________________________________________________________________
JARED WROTE BACK- Ok when I get to the office I'll do it. 330XXXXX20
________________________________________________________________________
On Tue, Mar 27, 2018, 8:50 AM Adkad Technologies Wrote: It's unfortunate that you experienced this issue and gave up on the software. Not sure exactly what happened back then but it sounds like a registration error. These errors are nearly always easily remedied. We apologize that it was not resolved and if we had known would have fixed it for you immediately.
The offer for the free update still stands and we would be happy to have one of our techs contact you to make sure that the install and registration go smoothly.
If interested please respond with a contact number and best time to call.
________________________________________________________________________
JARED WROTE BACK- Well number one it never worked, every two days it said we had a invalid code. You would give us a new code then we got two days out of it and same issue. So we just considered it a loss and moved on.
_______________________________________________________________________
On Mon, Mar 26, 2018, 4:58 PM Adkad Technologies wrote: We are sorry to hear that.
What is it about the software that you don't like? Navigation, features, etc.
We notice that you have a very old version 6.3.2
Our latest release has many new features when compared to your current version.
As a show of good faith, we would like to offer this update to you free of charge, (a $130.00 value)
If you are interested please call the toll free number below.
_______________________________________________________________________
From: Jared xxxx [mailto:[email protected]]
To: [email protected]
In reply to: Subject: Re: GroundsKeeper Pro Update 7.1.1 now offers online bill pay
Sent: Monday, March 26, 2018 4:09 PM - JARED WROTE- Your product is total junk, I regret spending money on it.
Start of transcript___________________________________________________
RO
ROMAN
Software is fine, customer service made me choose a different software
Software is fine, it works, has bugs but you can work arround them. Customer service is horrible. Being a growing business I had to move a few times, obviously had to email support and call them, provide info for new address change. After a few times customer service got fed up with me I guess, "I'm sorry my life is inconvenient for you guys, you made the dumb rules". They would not accept my request and wanted proof of addresses for the past 5 years, copy of statements and more, even though they have all that info already. And at one point was simply told, you should just buy another copy. That was my last straw, I understand being protective of your software, but when they started making up rules as they went, I left it for good. This is not how you become successful by forcing me to buy a software licence that I already have. Never again.
Response from Adkad TechnologiesNov 2, 2019
Hi Roman, sorry to see you've gone. There must have been some kind of misunderstanding for this to escalate to this level. The security for our registration process can be a drag but in today's world, it is unfortunately necessary. We have seen a few others frustrated with this process as well. We do feel horrible that you got to this level of frustration. But here is an explanation of our registration change process.
Our registration process allows the software to be used on multiple computers without having to purchase multiple copies for new or additional computers, being that it is registered to a person, and not to a computer, as is many other software products. This process not only protects our company from software piracy but also protects the end-user from the theft of their company data from their employees. About 15% of the address change requests that are processed turn out to be fraudulent due mainly to a partnership breakup, or from a former employee who has decided to start their own business and steal away all of their customers. In this scenario, the person making the request poses as the registered user to be able to change the company info to their own. We can only verify that the person making the request is the actual registered user by requiring supporting documentation as proof. The overwhelming majority of end-users prefer this type of registration to protect their data and to avoid having to pay for the same software product multiple times. The $25 fee we charge, recovers only a portion of the actual labor and material costs associated with issuing a new registration number, IE. Printing, mailing, postage, and correspondence.
We do value our customers and regret any inconvenience this may cause
