WK
My first contact to them in decade
All because I wanted a new registration number so I could change a few things in Company maintenance section. The first thing they email me was their software license Agreement that over the years have changed but I was never informed of those changes, in that agreement they ask to send documents to verify that I am the person who purchased the software. When they could have just asked me to send documents to verify myself not sure why they do this since documents can be forge by anyone these days, they already have all my information so all they had to do was call me back with the number they have to verify it was me by asking for me. my business always answers the phone by saying hello you have reach and they say my business name Then they wanted $25.00 to send me a new registration number. They say there cost to do that is more then that. the owner does this themselves and at most it would take 15 minutes of there time if that. I have been using groundskeeper lite for 14 year and in 2019 I upgraded to groundskeeper pro because my business had grown a lot. Boy that was a big mistake, by me mostly because of covid I would rate the 7.1.3 pro from a 1 to 10 as a 7. It’s most likely some users rating will be higher and some lower. Seems to me everything cost you money with them. If it is a free upgrade, they don’t contact you in any form about the upgrade. I guess they expect all their customers to check up themselves. Then when you go to their site The major upgrades cost $ I never seen any updates on their site that where free but maybe I wasn’t looking at the right place on their site. When I wasn’t getting any results, I said I guess I will have to write a review. This person assumed I was going to leave bad review and I was threatened with a law suit if I left a defamatory review. As you can see in some of the reviews hear they do the same thing with threats of lawsuit. I guess they call this good business relation. LOL Over the years I have moved and phone numbers have changed, with the groundskeeper lite there was never a problem with changing those In Company maintenance section. But in order to change your address and phone or even the business name you have to pay for that now. And prove who you are. I guess they consider me as a person of piracy. I’m bad! Their customer support well I think some of the other reviews already tell you. To me it’s all about the $ with them. Not their current customers. Just think they take customers complaints about problems with the software. Then they improve those problems then charge you for the upgrade for those problems and or improvements. Also, if you read the negative review, they always have an answer that benefit them without a real solution for you except to say if you don’t like it go with a different software and I guess a refund comes with that. So, to get rid of me they decided to send a refunding back for the software. So, I guess they believe I am the original software owner and not someone else trying to get something free from them or so-called piracy. I guess their thought is I would leave a negative review. It is really sad that instead of just sending me a new registration number so I could make changes in the Company maintenance section. They prefer to have me purchase a different software program and say goodbye. And hurt my business by doing this because I will have to re=enter all this info to a new software. Guess they consider that good customers relation and service. Yes, I was Pissed off when I go to bill a customer and was blocked from doing anything because I made changes to my company maintenance section. I was totally frustrated with their replies and did use the F---U word in response I was bullied by the support person with threats of law suits several times in are conversation I like to ad that their privacy policy states they will not give out person information yet they post my name here several times. And If they plan on giving the email conversion out to people who ask they will be doing it again because those email contain my address my business name my business po box. And my name because In those conversations I informed them on the changes, I wanted to do in the business maintenance section. ran·som·ware noun a type of malicious software designed to block access to a computer system until a sum of money is paid. It is not my job to post the emails conversation here they have that opportunity to do that themselves. But they prefer you to contact them where they might give you false info by editing those conversations. Its not over the $25.00. Its the fact that they changed the company maintenance section. To benefit them not ther customer. Lawn Services move and addresses changes, phone number changes. The rating of two is because of there customer service.
Response from Adkad TechnologiesApr 16, 2023
Transcription of email conversation. Adkad Technologies does not tolerate extortion or foul language. WK: am not paying $50.00 for an update on something I just purchased a few years ago. I am not happy that I am not able to get into my groundskeeper pro today. WK: So because I changed the name f I have to Pay you 25.00 dollars Are you kidding me. You can tell Its is the same company and person by just the name. ADKAD: Our registration process allows the software to be used on multiple computers without having to purchase multiple copies for new or additional computers, being that it is registered to a person, and not to a computer, as is many other software products. This process not only protects our company from software piracy but also protects the end-user from theft of their company data from their employees. About 15% of the address change requests that are processed turn out to be fraudulent due mainly to a partnership breakup, or from a former employee who has decided to start their own business. In this scenario, the person making the request poses as the registered user to be able to change the company info to their own. We can only verify that the person making the request is the actual registered user by requiring supporting documentation as proof. The overwhelming majority of end-users prefer this type of registration to protect their data and to avoid having to pay for the same software product multiple times. The $25 fee we charge, recovers only a portion of the actual labor and material costs associated with issuing a new registration number, IE. Printing, mailing, postage, and correspondence. To access your data, change the company info back to what it was prior to making the changes. We do value our customers, and regret any inconvenience this may cause. If you have any further questions please contact us at the number below and press option 5 at the main menu. The $50 update is for series 8 users only as stated on our website. See below. This is a free update if your current version is 9.0.0 or higher. If your current version is 8.0.2 or lower there will be a cost to update. Click the BUY NOW button above. If your current version is 7.1.3 or lower you cannot update on-line. Call (518) 875-1134 to purchase. WK: Sorry I don’t see it your way I have purchased your grondkeeps and groundskeeper pro. I changed the name because I no longer do maintenance so I wanted to remove that part. And I changed the address so that I wouldn’t have the cost of the PO Box . So on a software I purchased I can’t change those thinks unless I pay you more or if I change the name back to what it was. NOT HAPPY. GUESS it is time to do a on line review. WK: Also update should be free like most apps. ADKAD: Our registration policy is well documented and confirmed you understood the policy by you when the product was registered. We are sorry that you are not happy with that, but as explained below (as well as the software license agreement), that is our policy. Threatening a bad review is your prerogative as long as it is truthful. We do prosecute slanderous comments that potentially harm our business or rating. We would have no problem with a bad review citing the exact contents of this email. We strongly suggest you shop for software elsewhere. WK: F#YOU just shows me you don’t care about your customers but only the button dollars you can make. But I don’t care because I found a way around the problem. Sue me lol that would cost you money. And the constitution says I have the right to say what ever I want anywhere I wish by writing or verbal. So sue me. ADKAD: Slander is a crime, not to be confused with freedom of speech. You should consult a lawyer or legal aid if that is what your intent is. We will be sending you a check for $384.45 which is the entire monies paid by you from 7/24/2005 to 1/4/2019 for our software products. This will terminate our business relationship.