Right you are Jeff, and thanks for letting everybody else know.
JB
JOHN B.
improvements
I would like it be be easier to use the schedule and routing screens it is very time consuming to set up schedules and routing is also not an easy task possibly a wizard would help also I would like to be able to run a missed application report off the schedule screen. some screens are never used maybe they could be replaced by more useful information on other screen and maybe some other reports that are improved like the chemical reporting screen it is way to hard to use it should be connected to the schedule and repeated for all customers in 1 easy step to report the most used chemicals like a universal crabgrass control treatment duplicated for all customers or a grub control for all customers.
Response from Adkad TechnologiesNov 2, 2019
Hi John, Thanks for the review. We do have future plans for changes to these screens.
CH
CHARLES
Easy to use product.
Easy to use product.
Response from Adkad TechnologiesOct 31, 2019
Hey Charles, thanks...You nailed it. That's our slogan.
Software doesn't get any easier than this.
KE
KEITH
Very nice company for Lawncare industry
Very nice company for Lawncare industry
Response from Adkad TechnologiesOct 31, 2019
Well Keith, you're a very nice person for saying we're a nice company. Glad to have you on board.
DB
David B.
Time saver
Great software. Do not know what I would do without it.
Response from Adkad TechnologiesNov 9, 2019
Thanks for the great review, David.
We don't know what we would do without you either. Thank you for your business and support.
MA
MARIO
The software is not friendly to used
The software is not friendly to used
Response from Adkad TechnologiesNov 9, 2019
Hi Mario, sorry you feel that way. Most people find they can learn our software products in an afternoon. Our slogan says it all. "Software doesn't get any easier than this."
JA
JAMIE
It’s a never ending pay as you go…
It’s a never ending pay as you go program that is not user friendly nor any tech worth keeping, wouldn’t hang it as a novelty in my car rear view mirror. Maybe Savers tax write off..
Response from Adkad TechnologiesNov 2, 2019
Hi Jamie, Not sure if you are confused about what product you are reviewing. All of our desktop software products are a one-time fixed price. It is not pay-as-you-go unless you are using a cloud-based system with a monthly fee. Sorry you didn't like the software, but we do offer the fully working free trial so that you know what kind of tech you're getting into before you buy it. But try hanging it from your mirror maybe it will find a happy home next to your fuzzy dice.
RA
RAYMOND
Very rude customer service ,
Very rude customer service ,, you have to pay a fee to gain support , the program makes you invoice customers so you can use alot of ink or of course by there invoices already inked ,, horrible set up I quit using them over a year ago after updates etc cost about 120 dollars every 3-6 months, not worth the money
You forgot to mention about the fee to gain support , tell folks what that is please.
Response from Adkad TechnologiesNov 9, 2019
RAYMONDS ORIGINAL POST
Very rude customer service ,, you have to pay a fee to gain support , the program makes you invoice customers so you can use alot of ink or of course by there invoices already inked ,, horrible set up I quit using them over a year ago after updates etc cost about 120 dollars every 3-6 months, not worth the money
Adkad Reply
Dearest Raymond, Everybody's entitled to their opinion, but you should be aware that publicly making false claims about a company is considered libel, and is a crime. We do not, nor have we ever charged anyone $120 every 3 to 6 months for updates. The only time we charge for any update is when there is a series change. All updates within a series are and always have been free. Just to set the record straight, here are the dates and update fees for each series over the last 20 years. 1999 series 3 to 4 -Free, 2002 series 4 to 5 -$30, 2007 Series 5 to 6 -$50, 2015 series 6 to 7- $130. Planned update this winter 2019 series 7 to 8 -$100. There have been dozens of free updates between series version numbers.
Your other statement,
(the program makes you invoice customers so you can use alot of ink or of course by there invoices already inked ,,)
I can only imagine is there to either further slander our company, or is formed from a lack of knowledge of our products. All of our software products will print on plain paper or print on our Pre-printed forms. It's a choice, you click the option selector, the software doesn't make you do anything. The Pre-printed forms will save the user a lot of cash on replacement ink cartridges, plus they have a perforation at the bottom check return portion of the invoice for easier separation. Or you can email your invoices and not use any paper or ink. If your interested, you can view our video "Adkad's Billing System In Action"
Raymonds Reply:
You forgot to mention about the fee to gain support , tell folks what that is please.
Adkad 2nd Reply:
I'd be happy to Raymond. It is, however, no big secret or grand conspiracy as you're implying here. All of our support plans, and what you get with your purchase are listed on our website.
Here's how it works folks.
Support subscriptions for live support are NOT mandatory. There are other free options available, like our online Knowledgebase, software help system, and our automated phone support.
Every new customer gets 30 days of free live support with the purchase of any software product, (excluding updates and upgrades). Included with the package is a mail-in form offering $15 off our 1 year Silver Support Subscription, regular retail price $75, and renewals are offered at only $40 per year. The same form also describes our Dollar Match Program which awards the customer 6 months of free live support with the purchase of any 3 paper product items. In other words proceeds from the sales, help fund our support staff. Most people, (especially people who run a business), realize you can't pay a support staff to answer the phone for the next 20 or 30 years from the sale of a single software purchase. As mentioned in our first reply, our paper products will save the customer big dollars on their invoicing costs, so it's a win-win for everyone. Our Cloud-Based customers always get free live support because they are paying a monthly fee. So let's say you email all of your invoicing and you have no need for any invoice forms or envelopes and you don't want to pay for a support subscription. What then? The last option is a Pay-Per_Incident. Rates are $90/Hr. with a $30 minimum charge.
But seriously, when you're talking about your business and your livelihood, is there anyone out there that actually thinks that $60 for the first year, and $40 per year thereafter, is an outrageous price to pay for picking up the phone when you need help?
Just a footnote here, I've heard from other customers who have switched from other software vendors who were paying over $100 a month in mandatory support fees.
