AdhdrighttochooseReviews of adhdrighttochoose.com

My experience with Harrow Health’s ADHD service has been extremely poor. Telephone calls went unanswered despite spending over two hours waiting in queues. Voicemail messages were not returned. Emails often went unanswered and I had to repeatedly chase for responses. I submitted a formal complaint and did not even receive an acknowledgement for a considerable period. Communication has been inconsistent throughout. Different members of staff gave different explanations of the process, and it took months to obtain a clear answer about what was actually required. Despite already holding an NHS ADHD diagnosis through Right to Choose, I was required to complete ADHD pre-assessment questionnaires, provide historical information and supporting evidence again. This process and the reasons for it were never clearly explained. The result was months of unnecessary stress, confusion and delay at a time when I was seeking treatment. Based on my experience, communication, responsiveness and patient support fell well below the standard I expected from an NHS-commissioned service.

Great at the start, absolutely atrocious from there on out. No care for people what so ever! I wish I never chose them!!

this is a joke i have been chasing 4 weeks now for my results and no one picks up the phones and no one get back to emails or the forms you have to fill out please stay away from this place and it needs to be closed down and the people working here all need to be sacked its really is a joke and a very bad place i hope the people working here read this review then again they don't even have the computer on i bet once again this place is the biggest joke and everyone needs to be sacked for not doing their jobs

The ‘right to choose’ process was great to begin with, until it wasn’t! Their email inbox is full so every email I’ve sent bounced, and it’s impossible to get through to them on the phone (every time I got through after being on hold for ages, they’d say ‘call back in a week if nothing has changed’). Not great when they’ve got a supposed ‘duty of care’.

Whilst the people I've actually spoken with have been great, if anything goes wrong they are absolutely impossible to reach. The result is I've had to go cold turkey on the meds they gave me and now feel quite weird.

I was a bit hesitant after reading some of the negative experiences people had in the lead up to my assessment. For me, the entire process was handled with the utmost professionalism. Dr. Gokce was fantastic, he was incredibly reassuring, validating, and brilliant at putting me at ease throughout the assessment and diagnosis. The communication was smooth and efficient. As someone with a very forgetful brain, I really appreciated the automated text message reminders leading up to my appointments, they were a total lifesaver! The prescription process was also hassle-free, being sent a text message code to pick up my first round of medication at a convenient pharmacy of my choice made a world of difference. I am incredibly grateful to Dr. Gokce for making this such a positive, seamless journey.

There has been no medication review for six months despite multiple emails and messages expressing concerns about the medication's ineffectiveness and the high risk of relapse following eight months clean from amphetamines, which were used for self-medication over 25 years. The medication appears to worsen symptoms, causing lack of motivation, poor self-care, and loss of interest, alongside significant weight loss. Despite stopping the medication four to five months ago and requesting several reviews, there has been no response or contact from the clinic. Monthly prescriptions continue to be issued without review, leading to a relapse with regular amphetamine use. This situation raises serious concerns about the clinic's policies and oversight. Clearly another high paid incapable of their job role approved Harrow health as an accredited provider under the NHS Right to Choose​!

I have had a mixed experience with this ADHD service. While the clinicians and call handlers I have spoken to have generally been professional, polite and helpful, I have experienced several administrative and communication issues that have affected my confidence in the service. Before my ADHD assessment, I was told the video-call link would work on a laptop, but it did not, and I had to switch to my phone at the last minute. As an autistic person, I rely on accurate information and being able to prepare in advance, so unexpected changes like this cause unnecessary stress. Since then, the audio quality during my video medication reviews has been consistently poor, making it difficult to hear and communicate clearly during discussions about medication. These appointments involve important clinical decisions, so clear communication is essential. I was also issued an incorrect prescription, which resulted in a delay before the correct prescription was provided. Although the staff I spoke to were apologetic and did their best to help, receiving the wrong prescription and then having to wait for it to be corrected was concerning. I emailed to request that a medication review be rescheduled because of the prescription delay but never received a response. I have since requested that future medication reviews be conducted by telephone instead of video because of the ongoing audio issues, but based on my previous experience, I am not confident that my request will be acknowledged or acted upon. I have also been unable to submit more than one patient feedback survey despite receiving a survey link after each medication review, limiting my ability to provide ongoing feedback. Finally, when I tried to formally raise these concerns, I discovered that the feedback email address I found online was no longer in use and returned an automatic response. This created yet another barrier to providing feedback. Individually, each of these issues may seem relatively minor. Collectively, however, they point to recurring problems with communication and administration. For neurodivergent patients, particularly autistic people and those with ADHD, reliable communication, timely responses and reasonable adjustments are essential for accessible care. I hope this feedback is taken constructively and contributes to improvements for future patients.