AdhdrighttochooseReviews of adhdrighttochoose.com

I have had a mixed experience with this ADHD service. While the clinicians and call handlers I have spoken to have generally been professional, polite and helpful, I have experienced several administrative and communication issues that have affected my confidence in the service. Before my ADHD assessment, I was told the video-call link would work on a laptop, but it did not, and I had to switch to my phone at the last minute. As an autistic person, I rely on accurate information and being able to prepare in advance, so unexpected changes like this cause unnecessary stress. Since then, the audio quality during my video medication reviews has been consistently poor, making it difficult to hear and communicate clearly during discussions about medication. These appointments involve important clinical decisions, so clear communication is essential. I was also issued an incorrect prescription, which resulted in a delay before the correct prescription was provided. Although the staff I spoke to were apologetic and did their best to help, receiving the wrong prescription and then having to wait for it to be corrected was concerning. I emailed to request that a medication review be rescheduled because of the prescription delay but never received a response. I have since requested that future medication reviews be conducted by telephone instead of video because of the ongoing audio issues, but based on my previous experience, I am not confident that my request will be acknowledged or acted upon. I have also been unable to submit more than one patient feedback survey despite receiving a survey link after each medication review, limiting my ability to provide ongoing feedback. Finally, when I tried to formally raise these concerns, I discovered that the feedback email address I found online was no longer in use and returned an automatic response. This created yet another barrier to providing feedback. Individually, each of these issues may seem relatively minor. Collectively, however, they point to recurring problems with communication and administration. For neurodivergent patients, particularly autistic people and those with ADHD, reliable communication, timely responses and reasonable adjustments are essential for accessible care. I hope this feedback is taken constructively and contributes to improvements for future patients.

I am prepared for a difficult journey after reading reviews but so far, I was referred by my GP (that itself was a frustrating process which took much longer than it should have), I made my initial appointment for assessment a few weeks later, received diagnosis quickly and was sent the link for medication straight away. My 3 week review was on Monday, the clinician was 20mins late and as I was signed in waiting they sent a text message that I was booked to the clinic in error. No explanation. Just abandoned. I called. No answer. I emailed twice with no answer. I finally got through today and they offered an appointment date 2 weeks away, luckily one popped up for tomorrow but I’m not hopeful for the rest of my treatment. Poor communication is not great for ND people.

Hi. The Dr who carried out the assessment was excellent. The Dr I speak to during titration is also good. HOWEVER customer service is really poor. I have been trying to phone (call rings out) and have sent several emails as I need a link to book a consultation to get my meds. My emails have simple been ignored. The situation is. now becoming urgent.

Having been with Psychiatry UK first I can tell you Harrow Health is much better. But it's still faaaaaaaar from being even adequate. It's impossible to get a reply from them unless the house is on fire in which case they call you. It's as if these people have never met ND people in their whole lives. Ignoring you, not answering your concerns when you're losing sleep and have suicidal thoughts but they just don't care and don't even try to hide it anymore because they're aware of how needed the service they're providing is, and so they still will make profit, so who cares about these mentally ill people who have been bullied and disregarded all their lives? Calling an ND person on the phone out of the blue? Are you joking. My phone is on constant mute because unplanned called are causing me massive anxiety. They don't care. It's my responsibility to deal with it without any help from them or the NHS, you might as well die in a quiet corner. While I was happy with the specialist itself, the company is just another money grabbing pop-up business that will fill its pockets and move on. Which is why they don't care about these reviews. They're esswntially torturing and bullying the people they're supposed to be helping causing them more anxiety above the anxiety we already live with. Got my diagnosis within about 10 weeks of applying, hence the 2 stars. But the experience was damaging to say the least.

I’m with Harrow Health and my assessor is great, but that’s where all the positive stuff ends. When it comes to the rest of the service, they are very good and making sure you feel like a burden. If you phone the office they very abruptly tell you that you must call another number for NHS ADHD, when you call that number no one answers. I’ve had an issue with my prescription, I emailed a week ago and I’ve heard nothing back, I’ve emailed a second time and still nothing. I’m very concerned as I really don’t feel supported, I’m completely out of my medication and I have no idea how to resolve this. DON’T SIGN UP IF YOU CAN’T PROVIDE THE SERVIVE!!