AdhdrighttochooseReviews of adhdrighttochoose.com

This is a follow-up to my original review about my ADHD assessment with Harrow Health. After the awful experience I had, I raised a formal complaint in early June. It has now been over three months, and I am still waiting for a proper response. The only communication I have received was a generic holding email, with no meaningful update, no timescales, and no indication that the matter is actually being addressed. For a service that works with vulnerable people seeking mental health support, this is deeply concerning. The assessment itself left me feeling distressed and unsupported, and the handling of my complaint has only reinforced that negative experience. To leave someone waiting for months without communication is unacceptable in any professional context, but especially so in healthcare, where compassion and accountability should be at the forefront. This level of delay gives the impression that they hope people will simply give up rather than push for answers. It raises serious questions about the organisation’s processes, standards, and duty of care to the patients who rely on them. If this is how complaints are handled, I dread to think how many other individuals are left without a voice or proper resolution. Mental health services must be responsive, transparent, and professional. Harrow Health has shown none of these qualities in my experience. I strongly urge others seeking ADHD assessments to look elsewhere for care that is respectful, compassionate, and timely.

Communication was great up until yesterday. I received a text last week with a link to book my appointment slot - which I did, I booked the 7th September at 5pm (yesterday) I waited for a link via text to join the call as per their instruction on previous text. Nothing. No call, no text. No apology, completely missed or Forgotten my appointment to be assessed. This is really really disappointing and I will be going elsewhere. My GP can’t even get ahold of them either.

If I could give 0/5, I would. Uncommunicative and unresponsive. After 2 months of waiting and no replies to my emails/calls, I have to go back to my GP

Harrow Health ADHD service are incredibly difficult to deal with. They never answer their phones, I am always left in a queue on hold before being disconnected, nor do they reply to the multiple emails I have sent. This is a problem that has been consistently bad over the time I have been dealing with with them. From my initial diagnosis appointment with them through what should be my last appointment for shared care with my GP. It is incredibly stressful and I have now been left with no medication as I have run out, but cannot contact them to get a repeat prescription

Two hours past the due appointment time they have not shown up, and have made no contact. Phone line is closed, I have never received an email reply from them and have had multiple issues with their texts not being sent. They asked me to book an appointment using the link they sent once without sending a link. Did not answer the email. Found their number on Reddit as they have deliberately removed it from their website (It's 02039896766, btw). They automatically hang up if you have been waiting for half an hour and you have to call again. Last time it took four calls for them to answer. I guess the tactic is to hope you go away. Do not let that work. DO NOTE USE THIS SERVICE. The wait times are a lie. Find somebody else. I cannot stress this enough.

I was discharged into a Shared Care Agreement that they never to my GP despite me chasing them for over a month. I'm now at medication and continuity-of-care at risk. On looking into ADHD Harrow Health, there are a lot of people with ADHD who get diagnosed and prescribed by them, and then are dropped between the cracks after 3-5 appointments with no access to their prescribed medication. They are IMPOSSIBLE to contact. I was assessed and titrated by ADHD Harrow Health this year and discharged to my GP under shared care. Up to this point everything was utterly brilliant. Excellent care from excellent and helpful people. Then your discharge letter says you would send the Shared Care Agreement (SCA) to my GP. Over a month later, my GP still hasn’t received it. They can’t legally continue prescribing lisdexamfetamine 50 mg without the SCA. I’ve emailed requesting urgent communication and action on 1 Aug and 5 Aug and had no reply. Phone lines go unanswered. I will run out on 23 August 2025. This is a real continuity-of-care risk. What I need: 1. Email the signed Shared Care Agreement to my GP today and please let me know this has happened 2. Issue a 28-day bridging prescription while the SCA is completed. I’ll update this review as soon as this is resolved. Patients with ADHD already struggle with admin. Please help me avoid falling through the cracks for no other reason than you failed to send one document after months of otherwise excellent care.

Initially ok, Wait time was short and I looked forward to finally getting the assessment. But. Clinician was short tempered, rude, dismissive and patronising. Kept saying we were rushed for time and that there was a problem with the video call although I could see and hear everything perfectly. He rushed through the assessment, gave me no chance to describe or explain anything, didn’t seem to have any grasp of masking / late female diagnosis. He didn’t seem to actually listen to me and didn’t seem to want to be present. I had been told it would last 2 hours, it lasted 45 minutes (and for most of that he was saying there were problems with the call and fiddling / stopping / restarting the call. The whole experience was a frustrating, upsetting and exhaustingly bad one. At the end he said “ You don’t have adhd” and I am absolutely sure he is wrong. Am 46 years old and adhd completely explains my struggles. I have done my Research, my counsellor is sure I have it, my friends who have it are sure I have it. I went through right to choose to Harrow Health to finally get some clarity, but instead I got a really harrowing experience. Pun intended. He had not heard any of my side of things and I feel exhausted and angry at the whole waste of time.

Still waiting!! 7 months now goodness knows how many emails I have sent! Avoid harrow health if you can...no contact only to tell me I have missed filling out some of the forms.