Adelante Made-To-Order Reviews | Read Customer Reviews of adelanteshoes.com

Adelante Made-To-Order Reviews | Read Customer Reviews of adelanteshoes.com

Adelante Made-To-Order reviews

63 approved reviews, newest moderated first

Jenny P.
Mar 17, 2025
Customer Service is MIA
I've been trying to get ahold of Customer Service for going on 3 weeks. The shoes that arrived are not as pictured and I think they are waiting out the return window.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Jenny: I am so sorry to hear about your poor experience with Adelante customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio
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Jeff M.
Feb 3, 2025
Good shoes (I own several pairs) but…
Good shoes (I own several pairs) but the customer service is beyond terrible. No responses to emails, no real way to contact the company.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Jeff: I am so sorry to hear about your poor experience with Adelante customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio
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ctrog
Jan 19, 2025
Good shoe, terrible service
Shoes are very good, especially for wide sizes. Shipping takes forever. And worst of all, customer service makes promises initially then quits communicating. I am still owed for a legit return made nearly 2 months ago. I can’t get any response from them. Too bad. I own 5 pair of their shoes and would order more if they weee trustworthy. EDIT: My refund has finally processed. I will consider another future purchase.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Ctrog: I am so sorry to hear about your poor experience with Adelante customer service and fulfillment. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio
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JH
Jan 2, 2025
IF you get your order...
If you get the shoes you order, the quality is excellent. The trouble comes when they don't ship, don't update, and don't communicate at all. The only support is via their help email which seems to be monitored irregularly. Love their product but the experience simply couldn't be worse. I wish I could recommend because the quality is so good.
Response from Adelante Made-To-OrderApr 17, 2026
Hi JH: I am so sorry to hear about your poor experience with Adelante customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio
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Annette Y.
May 9, 2024
I previously had a problem with…
I previously had a problem with Adelante in regards to a pair of sneakers that fell apart after two wears and was not sewn properly at the toe area. I want to state that they have contacted me and allowed me to shop on their Encore page for a new pair of items that were available. Even thought they did not have the sneakers that I wanted replaced I was able to find what they did have available. I want to say thank you to Adelante for making this situation right and I will continue to order from you as the shoes that I have gotten in the past continue to hold up strong and much better than any other shoes I have purchased and that says a lot for their craftsmanship and the leather that is used for their shoes.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Annette: Thank you for sharing your positive experience with Adelante. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. If you have any questions about our focus moving forward, please do not hesitate to reach out to [email protected] All the best, Horacio
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Dave H.
May 3, 2024
They are just terrible at making shoes
They are just terrible at making shoes. They say they are empowering Guatemalans but I highly doubt this is accurate. Whoever made my shoes was either under-trained, over-worked, or not given adequate tools. For what it costs to have these piece of crap shoes made I can fly there myself and find someone who knows what they are doing.
Response from Adelante Made-To-OrderApr 17, 2026
Hi David: I am very sorry to hear about your poor experience with Adelante's product quality. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. We no longer sell inventory products; you can count on all Adelante products will be made-to-order from here on out. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio
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Al S.
Apr 23, 2024
Responded to a sale
Just received a pair when they were running a sale. Great, except that they look like they have been worn. The left shoe has two pretty noticeable stains. No more business from me
Response from Adelante Made-To-OrderApr 17, 2026
Hi Al: I am very sorry to hear about your poor experience with Adelante's product quality. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. We no longer sell inventory products; you can count on all Adelante products will be made-to-order from here on out. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio
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courtney B.
Mar 25, 2024
Avoid this company at all costs
Avoid this company at all costs. The customer service experience is non-existent. I purchased a pair of shoes that did not work for me, I emailed straight away to set up an exchange, and it took four tries before someone responded to me letting me know I had until Monday of the next week to return them or they were outside of the exchange window. I footed the bill to have them sent back on the fly, and they arrived back to them March 4th. I have called and emailed twice a week since then to inquire as to where the shoes are and where my store credit is, and nothing. They are a terrible company and I wish that I had read others’ reviews before I had ordered there. Now I am out over $200 and I have no shoes.
Response from Adelante Made-To-OrderApr 17, 2026
Hi Courtney: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to [email protected] All the best, Horacio
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