Adelante Made-To-OrderReviews of adelanteshoes.com

Response from Adelante Made-To-OrderApr 14, 2026

Hi Marwan: I am so sorry to hear about your poor experience with the quality of your Adelante shoes. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. That's why I launched Adelante Reserve, which you can learn more about on our website. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio

Response from Adelante Made-To-OrderApr 14, 2026

Hi Joel: I am very sorry to hear about your poor experience with Adelante. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio

Response from Adelante Made-To-OrderApr 14, 2026

Hi Lisa: I am so sorry to hear about your poor experience with the quality of your Adelante shoes. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives is a return to our made-to-order roots. You can count on all Adelante products being made-to-order from this point forward. If there is anything that I can do to regain your trust in the brand, please do not hesitate to reach out to [email protected] All the best, Horacio

Response from Adelante Made-To-OrderApr 14, 2026

Hi Michael: I am very sorry to hear about your poor experience with Adelante's quality, lead time, and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio

Response from Adelante Made-To-OrderApr 14, 2026

Hi Jessica: I am so sorry to hear about your poor experience with Adelante customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Although we cannot accept returns leftover from previous ownership, I will do what I can to work with you and try to regain your trust. Please do not hesitate to reach out to [email protected] All the best, Horacio

Response from Adelante Made-To-OrderApr 14, 2026

Hi E. Michaels: I am so sorry to hear about your poor experience with the quality of your Adelante shoes and Adelante's customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. We no longer sell inventory products; you can count on all Adelante products will be made-to-order from here on out. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio

Response from Adelante Made-To-OrderApr 14, 2026

Hi Abby: I am so sorry to hear about your poor experience with Adelante customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio

Response from Adelante Made-To-OrderApr 17, 2026

Hi ABrand: I am very sorry to hear about your poor experience with Adelante fulfillment and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Although there is only so much that we can do to rectify cases such as this that are leftover from previous ownership, please know that I will do what I can to try to regain your trust. Please do not hesitate to reach out to [email protected] All the best, Horacio