Adelante Made-To-OrderReviews of adelanteshoes.com

Horrible shoes! False advertising! Badly made. Stains. Wrinkles. Total waste. Tried to return -- no answer! Have to fight the charge.

Shoes are beautiful and well made, but customer service is nonexistent. I ordered a pair of their encore shoes in a size 7B, received 7.5A, for narrow feet. I reached out several times- to their customer service email, a general manager, and even their founder/CEO, about the issue and never heard back. Incredibly disappointed, as I waited years to buy a pair of their shoes and hate that this was my experience.

I bought a pair of Adalante shoes several years ago, and can attest to the quality. However I recently ordered shoes online from their website and the order just went missing.. I reached out via email, and they sent an initial response to get clarification, but after that they went radio silent... So good shoes, but honestly buy them in person if you can, and I wouldnt expect much from customer service

Shoes are very good, especially for wide sizes. Shipping takes forever. And worst of all, customer service makes promises initially then quits communicating. I am still owed for a legit return made nearly 2 months ago. I can’t get any response from them. Too bad. I own 5 pair of their shoes and would order more if they weee trustworthy. EDIT: My refund has finally processed. I will consider another future purchase.

If you get the shoes you order, the quality is excellent. The trouble comes when they don't ship, don't update, and don't communicate at all. The only support is via their help email which seems to be monitored irregularly. Love their product but the experience simply couldn't be worse. I wish I could recommend because the quality is so good.

Just received a pair when they were running a sale. Great, except that they look like they have been worn. The left shoe has two pretty noticeable stains. No more business from me

My latest email to Adelante customer service is below. They are historically non-responsive. I started out buying a pair of boots. They are very nice and fit well. They were not delivered within the promised time frame. I then bought a pair of boots for my son for a gift. They were several weeks late and arrived just in time. I purchased another pair of boots for myself. Again, I was satisfied with the boots, although delivery was again later than promised. I bought a pair of shoes for myself and a matching belt. The shoes fit marginally without socks and so I rarely wear them (in fact, only twice since purchase). The belt is unfinished and of substandard quality. For $125, I could have purchased a polished belt that is stylish and high quality. Now, you have sent me shoes in a box that arrived several weeks after expected and was quite wet and damaged. The shoes were damp. They were misshaped on arrival. They are ill-fitting and poor quality (the inserts are loose and unstable). They are light blue; the photo that I ordered appeared dark blue. I bought these shoes from you thinking that they were dark blue in lieu of purchasing light blue shoes from Allen Edmonds. You now want me to return the shoes for a credit. I don't want any more shoes from you at this time, I cannot say that I will ever want another pair, and I don't want to offer your credit as a gift. Regarding your comment "Facilitating returns for refunds costs us a great deal, and as a small social enterprise, we’ve made the decision to focus our limited resources on empowering and uplifting our craftspeople in Guatemala. It’s nearly impossible to honor our mission while also trying to match the return and exchange expectations set by behemoths such as Zappos and Amazon.": This is simply an excuse to refuse to return money to a dissatisfied customer. How can providing me with a credit and another pair of shoes tax your resources any LESS than simply giving me a refund? It defies logic to think that you will give me a 110% credit to have another pair of shoes made. That would necessitate the use of materials, labor, and shipping and would still result in a 10% refund of purchase price. This is your last opportunity to provide me with a return label for free shipping back to you and a promise to refund my money in full. Otherwise, I will report your company to the credit card company that you charged and ask them to reverse payment. I will also then make a point of finding every social media outlet available to report my experiences with your company on an ongoing basis. Send me a return label. Do I get a refund of my money or not?

My husband picked out this company and one other company for custom made boots for my birthday. After strong deliberation, I picked Adelante, and I picked the Reinas. All seemed well, and I followed all of the instructions. After 4 weeks, they arrived and were too wide in the feet and mildly too big around the calf. I talked to customer service, and new boots were ordered. They arrived, and they continued to be too wide around the ankles with my heel slipping constantly. After much back and forth it was determined that there was no fix. They do not offer refunds for this shoe, and it’s $395. They will only offer store credit. Please know, by custom made shoes they only mean 3 measurements, and there is no fix if you have athletic calves but slender ankles. I was ultimately blamed since I should have known the policy, but who would have thought that custom made shoes wouldn’t fit? I understand their mission for Guatemalans, but just know that you might inadvertently just be giving them money if nothing works out. Their inventory isn’t huge, but I will hope that something they make in the future will strike my fancy. (Sigh), I still don’t have a birthday present.