Adelante Made-To-OrderReviews of adelanteshoes.com

Response from Adelante Made-To-OrderJun 23, 2026

Thank you for review, Nick! We appreciate you as a customer. - Horacio

Response from Adelante Made-To-OrderApr 14, 2026

Hi Marwan: I am so sorry to hear about your poor experience with the quality of your Adelante shoes. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. That's why I launched Adelante Reserve, which you can learn more about on our website. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio

Response from Adelante Made-To-OrderApr 14, 2026

Hi Joel: I am very sorry to hear about your poor experience with Adelante. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio

Response from Adelante Made-To-OrderApr 14, 2026

Hi Lisa: I am so sorry to hear about your poor experience with the quality of your Adelante shoes. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives is a return to our made-to-order roots. You can count on all Adelante products being made-to-order from this point forward. If there is anything that I can do to regain your trust in the brand, please do not hesitate to reach out to [email protected] All the best, Horacio

Response from Adelante Made-To-OrderApr 14, 2026

Hi Michael: I am very sorry to hear about your poor experience with Adelante's quality, lead time, and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio

Response from Adelante Made-To-OrderApr 14, 2026

Hi Ken: I am very sorry to hear about your poor experience with Adelante's quality. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. No more inventory; you can count on all Adelante products being made-to-order from this point forward. If there is anything that I can do to regain your trust, please do not hesitate to reach out to [email protected] All the best, Horacio

Response from Adelante Made-To-OrderApr 14, 2026

Hi Jessica: I am so sorry to hear about your poor experience with Adelante customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Although we cannot accept returns leftover from previous ownership, I will do what I can to work with you and try to regain your trust. Please do not hesitate to reach out to [email protected] All the best, Horacio

Response from Adelante Made-To-OrderApr 14, 2026

Hi Aleta: I am so sorry to hear about your poor experience with Adelante product quality and customer service. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well. Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility. Although we cannot accept returns leftover from previous ownership, and are no longer selling inventory whatsoever, I will do what I can to work with you and try to regain your trust. Please do not hesitate to reach out to [email protected] All the best, Horacio