Adelante Made-To-OrderReviews of adelanteshoes.com

Buyer Beware! Can’t get reply and can’t get refund and shoes still not delivered. Looks like Peter Sacco (owner) has gone quiet while his company continues to take peoples money in unjust style. My experience is similar to the ones written here complaining about customer service and rip-offs.

shoes took forever to arrive, they were the wrong size, customer service is basically non-existant.

Second pair I bought from Adelante. First pair was great. I received my second "pair" in a sealed box. There was ONLY ONE SHOE IN THE BOX. Company informed me because I didnt buy shipping insurance they would only refund me for one shoe. I told them the package was sealed so it wasn't a shipping issue. They have now gone silent on my customer service request. This was a total ripoff of almost $300. They could have had a life long customer but now I will never purchase from them again

First, the boots I received were the wrong calf size. I ordered standard (43cm-44.9), the calf measures 50.8cm. Big difference! I'm on my 3rd Request for resolution. They're customer service sucks!! You only have 30 days to make your return, however, you are at the mercy of customer service to get back to you with the return authorization and label. My window to return these is closing. They take your money right away but, no customer service.

After ordering a pair of leather shoes in May, it took 5+ months and over a dozen back and forth emails with customer service before they were shipped and delivered. After 3 days of wear, the tread on the shoes became unglued and were unwearable. Another month and a half later, and Adelante support has been unable to facilitate a refund or even a shipping label for a return.

After purchasing a pair of shoes, they did not fit but I thought no problem because I purchased a Seel Warranty for guaranteed exchange! STOP- everything went very bad from there. It took this company 8 days to answer my Adelante Website Generated Contact Form by email. (8 days). They did not answer their phone calls and the msg said they were closed(yes during normal business days and hours); after 8 days and several phone calls and several contact submission forms, I got a reply. I had to pay again for my own return. This company is unprofessional, if your thinking about making an order....stop, don't do it. Find a reputable American Company ....just don't learn the hard way like me.

After purchasing from a vendor, I have sent numerous follow up emails and made many calls to try to get a hold of someone as I believe the order placed was incorrect. I have now read numerous reviews to the same extent. I plan on calling my credit card company to cancel the order if I do not hear back from them.

My latest email to Adelante customer service is below. They are historically non-responsive. I started out buying a pair of boots. They are very nice and fit well. They were not delivered within the promised time frame. I then bought a pair of boots for my son for a gift. They were several weeks late and arrived just in time. I purchased another pair of boots for myself. Again, I was satisfied with the boots, although delivery was again later than promised. I bought a pair of shoes for myself and a matching belt. The shoes fit marginally without socks and so I rarely wear them (in fact, only twice since purchase). The belt is unfinished and of substandard quality. For $125, I could have purchased a polished belt that is stylish and high quality. Now, you have sent me shoes in a box that arrived several weeks after expected and was quite wet and damaged. The shoes were damp. They were misshaped on arrival. They are ill-fitting and poor quality (the inserts are loose and unstable). They are light blue; the photo that I ordered appeared dark blue. I bought these shoes from you thinking that they were dark blue in lieu of purchasing light blue shoes from Allen Edmonds. You now want me to return the shoes for a credit. I don't want any more shoes from you at this time, I cannot say that I will ever want another pair, and I don't want to offer your credit as a gift. Regarding your comment "Facilitating returns for refunds costs us a great deal, and as a small social enterprise, we’ve made the decision to focus our limited resources on empowering and uplifting our craftspeople in Guatemala. It’s nearly impossible to honor our mission while also trying to match the return and exchange expectations set by behemoths such as Zappos and Amazon.": This is simply an excuse to refuse to return money to a dissatisfied customer. How can providing me with a credit and another pair of shoes tax your resources any LESS than simply giving me a refund? It defies logic to think that you will give me a 110% credit to have another pair of shoes made. That would necessitate the use of materials, labor, and shipping and would still result in a 10% refund of purchase price. This is your last opportunity to provide me with a return label for free shipping back to you and a promise to refund my money in full. Otherwise, I will report your company to the credit card company that you charged and ask them to reverse payment. I will also then make a point of finding every social media outlet available to report my experiences with your company on an ongoing basis. Send me a return label. Do I get a refund of my money or not?