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Add-On Design (add-ondesign.com) has 77 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Auto Parts & Wheels · Redmond, Washington
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77 approved reviews, newest moderated first
Bob
Bought the tracking devices (order #15849), total garbage, do not work. Tried writing the company, they get a sudden case of amnesia and ignore you.
Response from Add-On DesignApr 12, 2026
I apologize for the frustration, Bob. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to [email protected] with your order #. I’d like to resolve this for you personally.
Rod C.
Unlike many others, who have purchased from this company, I ordered two trackers and received two. They arrived 9 days after I ordered them and I found them easy to set up. I have been monitoring them, and they are giving the correct locations of my vehicles. The only downside was like many others, I expected them to be magnetic, which they are not. Thus, the reason for only four stars.
sean H.
The customer service has been second-to-none! This is has been such a pleasant experience. Kathryn was notified via email and photo of the incorrect model that was posted to me after ordering. A simple email, and a couple of weeks later, my order arrived as was placed. NO issue for the exchange....Fantastic!
Response from Add-On DesignApr 9, 2026
Hi Sean, Thank you so much for your review and for sharing your experience, we really appreciate it! We’re glad to hear that your trackers arrived promptly, were easy to set up, and are working accurately for you. That’s exactly what we aim for. We also appreciate your honest feedback regarding the magnetic feature. We understand how that expectation can come from the product presentation, and we’ll take this into account to improve clarity moving forward. If you ever need assistance or have any questions, we’re always here to help. Thanks again for your support! Add-on Design
Paul Law P.
I had some issues with my first batch of 6 there was a small tech issue, I was assured By Kathryn there was a small modification being made and it will get sorted asap, a couple of days later a new batch of trackers arrived I turned them on one by one and they all connected and work perfectly, with all tech there is teething issues and when there is an issue its how the company deals with that issue that counts, Kathryn was very professional answered all my questions and sorted the problem, 10/10 cant ask for no more than that. Thanks all, nice trackers and great service Regards Paul Law
Response from Add-On DesignApr 9, 2026
Hi Paul, Thank you so much for your kind words, this truly means a lot! We’re really glad to hear that your experience was smooth and that everything was resolved to your satisfaction. It was a pleasure assisting you, and I’m happy we were able to get the correct item to you without any hassle. Your feedback means a lot to us, and we’re always here if you need anything in the future. Add-on Design
Biggy B.
Not worth even one star.. Compays a fraud.. they advertise 2 pack tracker then send you one.. Absolute joke of a company.. PLEASE AVOID
Response from Add-On DesignApr 12, 2026
I apologize for the frustration, Biggy. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to [email protected] with your order #. I’d like to resolve this for you personally.
Andy
The first trackers I received wouldn’t work due to a software issue. But I contacted the company and they sent out new trackers to me which worked straight out of the box. Absolutely first class customer service and speedy solution to the problem. Thanks very much. A totally trustworthy company.
Response from Add-On DesignApr 9, 2026
Hi Andy, Thank you so much for your kind feedback, we really appreciate it! We’re sorry to hear about the initial issue, but we’re glad we were able to get that resolved quickly and send out replacements that worked as expected. It means a lot to hear that you found our service trustworthy and helpful. If you ever need anything in the future, we’re always here to help. Thanks again for your support! Add-on Design
Sean
I brought 2 trackers off Add ondesign and only received one and the one that did come was faulty. I reached out to the company regarding this issue on the 08/09/25 and till current 16/10/25 the issue is still unresolved, they ignored emails, gave excuses and out right refused to refund the items. Or help to find a solution. I had been forced to dispute the funds and I would advise no one to go through with any purchases with this company.
Response from Add-On DesignApr 12, 2026
I apologize for the frustration, Sean. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to [email protected] with your order #. I’d like to resolve this for you personally.
Mr S.
Wrong items sent contacted customer support who promised to rectify then silence and no longer responding poor service and just scam by sending wrong items out Review was.placed in august 2025 and recieved feed back in april 2026 and basically saying chase evri myself ridiculous service
Response from Add-On DesignApr 12, 2026
I apologize for the frustration, Mr Smith. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to [email protected] with your order #. I’d like to resolve this for you personally.