Callum T.
Customer service is spot on
Customer service is spot on

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Add-On Design (add-ondesign.com) has 77 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Claim this listingAuto Parts & Wheels
Excellent
Auto Parts & Wheels · Redmond, Washington
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Auto Parts & Wheels
Excellent
Auto Parts & Wheels · Orlando, Florida
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Showing 23 reviews with 5 stars · Clear filters
Callum T.
Customer service is spot on
Richard P.
I purchased two last year and really pleased - easy to set-up and original batteries still working fine after months! I can just look at my phone and can see where my van and car are parked. Just bought two more as getting another car and one for my freind also. Great Price!!
sean H.
The customer service has been second-to-none! This is has been such a pleasant experience. Kathryn was notified via email and photo of the incorrect model that was posted to me after ordering. A simple email, and a couple of weeks later, my order arrived as was placed. NO issue for the exchange....Fantastic!
Response from Add-On DesignApr 9, 2026
Hi Sean, Thank you so much for your review and for sharing your experience, we really appreciate it! We’re glad to hear that your trackers arrived promptly, were easy to set up, and are working accurately for you. That’s exactly what we aim for. We also appreciate your honest feedback regarding the magnetic feature. We understand how that expectation can come from the product presentation, and we’ll take this into account to improve clarity moving forward. If you ever need assistance or have any questions, we’re always here to help. Thanks again for your support! Add-on Design
Paul Law P.
I had some issues with my first batch of 6 there was a small tech issue, I was assured By Kathryn there was a small modification being made and it will get sorted asap, a couple of days later a new batch of trackers arrived I turned them on one by one and they all connected and work perfectly, with all tech there is teething issues and when there is an issue its how the company deals with that issue that counts, Kathryn was very professional answered all my questions and sorted the problem, 10/10 cant ask for no more than that. Thanks all, nice trackers and great service Regards Paul Law
Response from Add-On DesignApr 9, 2026
Hi Paul, Thank you so much for your kind words, this truly means a lot! We’re really glad to hear that your experience was smooth and that everything was resolved to your satisfaction. It was a pleasure assisting you, and I’m happy we were able to get the correct item to you without any hassle. Your feedback means a lot to us, and we’re always here if you need anything in the future. Add-on Design
Andy
The first trackers I received wouldn’t work due to a software issue. But I contacted the company and they sent out new trackers to me which worked straight out of the box. Absolutely first class customer service and speedy solution to the problem. Thanks very much. A totally trustworthy company.
Response from Add-On DesignApr 9, 2026
Hi Andy, Thank you so much for your kind feedback, we really appreciate it! We’re sorry to hear about the initial issue, but we’re glad we were able to get that resolved quickly and send out replacements that worked as expected. It means a lot to hear that you found our service trustworthy and helpful. If you ever need anything in the future, we’re always here to help. Thanks again for your support! Add-on Design
Gary T.
Ordered the tracking device for our cars unfortunately the rubber casing was missing.. customer service sent them out immediately with no problems.. very good service
Response from Add-On DesignApr 9, 2026
Hi Gary, Thank you so much for your feedback, we really appreciate it! We’re sorry again that the rubber casing was missing initially, but we’re glad we could resolve it quickly for you without any hassle. It’s great to hear you’re happy with the service, that means a lot to us. If you ever need anything else, we’re always here to help. Add-on Design
Mark E.
Fantastic customer service. I ordered a couple of the trackers for my car and they work great so I reordered the same again but was sent two Android trackers in error instead of the IOS version. Kathryn dealt with the problem swiftly and without any delay sent me two new trackers out free of charge. Couldn’t be happier. Many thanks.
Response from Add-On DesignApr 9, 2026
Hi Mark, Thank you so much for your kind words, this really means a lot! I’m glad we were able to sort that out quickly for you and get the correct trackers sent without any hassle. It’s great to hear you’re happy with how everything was handled. If you ever need anything else, feel free to reach out anytime. Add-on Design
Customer John M.
I purchased 6 trackers very easy to use i did have a small problem but Kathryn in customer service sorted what a 🌟 Very happy with my product and would Recommended to everyone 👍 👌 😊
Response from Add-On DesignApr 9, 2026
Hi John, Thank you so much for your kind feedback, it truly means a lot! I’m really glad to hear you’re happy with the trackers and that everything was sorted for you. It was a pleasure assisting you. We really appreciate your recommendation and support. If you ever need anything, I’m always here to help. Add-on Design