Mark B.
Only one magnetic cover gor two…
Only one magnetic cover gor two trackers. Trackers set up ok. Delivery time took a bit longer than expected. Overall ok but wouldnt use again even though no problems.

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Add-On Design (add-ondesign.com) has 77 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Auto Parts & Wheels · Redmond, Washington
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Auto Parts & Wheels · Orlando, Florida
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Showing 3 reviews with 3 stars · Clear filters
Mark B.
Only one magnetic cover gor two trackers. Trackers set up ok. Delivery time took a bit longer than expected. Overall ok but wouldnt use again even though no problems.
Gavin C.
I ordered a 2 pack of trackers, they arrived with no magnetic cases, I could only pair 1 to my android phone (works well). I contacted the company, and Kathryn sent me instructions on how to pair the 2nd tracker, I didnt work. I contacted Kathryn again and was sent 2 more trackers with the magnetic cases, the new ones paired to my phone. I have to admit it was a little frustrating, but I received great customer service from Kathryn.
Response from Add-On DesignApr 13, 2026
Hi Gavin. Thank you for sharing your experience, I really appreciate your patience throughout the process. I’m glad we were able to get everything sorted in the end and that the replacement trackers worked well for you. I completely understand the initial frustration, and it means a lot that you gave us the chance to make things right. For further assistance, please contact us directly at [email protected] so we can properly look into your case and resolve this for you.
Martin
I am very happy with the trackers, but when you advertise them with a magnetic cover, it should be supplied with one or offered for sale at additional cost. It wasn't.
Response from Add-On DesignApr 12, 2026
I apologize for the frustration, Martin. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to [email protected] with your order #. I’d like to resolve this for you personally.