AdapthealthReviews of adapthealth.com

Both staff member, Latosha and Peggy were extremely helpful and caring. Best customer service I’ve seen in a long time!

I have been a customer for 2 months. The first month was a complete disaster. Took three weeks and many phone calls to finally get my order, which was then incomplete. I had to purchase supplies through amazon because they obviously could not fill a prescription order that had insurance approval. Month 2 has been no better, they never contacted me to say they had a problem. I called them and they said I didn’t have insurance authorization, which I did. My insurance company got involved and today I received my INCOMPLETE order! When I called them they said it wasn’t approved by my insurance. I called my insurance company and again now they are going to send the rest of my medical supplies. So far I would give them zero stars. Horrible service, contradictory explanations and I am now a more than a week past needing my supplies.

Great explanation and demo

I am writing this review out of sheer frustration after weeks of trying to get a straightforward answer from this company. The level of unprofessionalism and disorganization here is completely unacceptable. Here is a breakdown of my experience: Constant Harassment: I am being bombarded with non-stop communication via phone calls, emails, text messages, and physical mail. Zero Clarity: Despite the aggressive influx of messages, absolutely no one at this company can clearly explain what the issue is or what they need from me. The Runaround: It took me weeks just to finally get a human being on the phone. When I do manage to get through, I am passed around like a hot potato to multiple different people, only to have the call abruptly disconnected/hung up on. No Resolution: Even after weeks of exhausting effort, I am still completely in the dark because no one has the knowledge or willingness to clarify the situation. This is hands-down the worst customer service experience I have ever encountered. If you value your time, sanity, and peace of mind, avoid dealing with this company.

He was very helpful. He show me how to use the machine step by step.

The company is just wonderful, even the workers. They're very pleasant, very wonderful, very, nice and very patient.

everything went 100%, the gentleman that delivered it was quite helpful, thank you very much

Young man was great walked us through the process. Very professional you have a great employee in that young man.